Whitney Houston
Lufkin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Lufkin, TX
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Kitchen Manager
Legacy Living Memory Care
Arlington, TX
08.2022 - 12.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Customer Service Representative
Envoy Air Inc an American Airlines Company Group
Dallas, TX
02.2017 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
License -
Academy of Hair Design
Lufkin04.2010
High School Diploma -
Lufkin High School
Lufkin05.2008
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Timeline
Barista
Starbucks
10.2023 - Current
Kitchen Manager
Legacy Living Memory Care
08.2022 - 12.2022
Customer Service Representative
Envoy Air Inc an American Airlines Company Group
02.2017 - 07.2022
License -
Academy of Hair Design
High School Diploma -
Lufkin High School