Whitney Hunt

*Responsible for entire customer billing process which includes input of initial information and preparation of bills for mailing.

*Ran late notices and penalties.

*Processed automated and manual meter readings for billing process.

*Analyzed billing cycle reports to ensure accuracy and requested meter rereads, as appropriate.

*Calculated and processed any adjustments made to customers' bills.

*Prepared monthly revenue schedule for meter reading routing and billing purposes.

*Reconciled our online prepaid customers' account balances.

*Closed out service orders and trouble reports for all departments.

*Calculated billing rates monthly.

*Generated bank draft payments and reports.

*Maintained customer database and updated account information on a daily basis, including customer contracts, final bills for mailing, and other general changes to customer accounts.

*Answered calls to help customers concerning any billing or meter reading issues.

*Greeted incoming customers and answered questions about available services.

*Opened and sorted mail.

*Received and processed utility payments.

*Processed online bill payments.

*Received and processed service requests for new service, service transfer, relocations, meter orders, connects, and disconnects.

*Completed receipts for construction requests and provided appropriate personnel with information needed to update work orders.

*Scanned documents into CMB.

*Answered telephones, dispatched calls, and processed payments.

*Ran credit checks for customers' deposits.

*Greeted customers entering building and responded promptly to customer needs.

*Received and processed utility bill payments with excellent accuracy levels.

*Balanced drawer on a daily basis.

*Answered phones.

*Provided customers with bill-related information that included account balances, due and cut off dates, and basis for amounts charged.

*Posted meter deposits in computer.

*Updated customers regarding the status of new service requests.

*Greeted guests at front desk and engaged in pleasant conversations while helping analyze, researching and resolving discrepancies with their accounts.

*Scheduled, coordinated and confirmed appointments and meetings.

*Answered multi-line phone system and transferred callers to appropriate department or staff member.

*Completed data entry and filing to keep records updated for easy retrieval.

*Maintained confidentiality of sensitive data to protect customer and business information.

*Performed clerical duties in the form of faxing, scanning, and assembling consumer and mortgage loan applications.

*Assisted customers with point of service payments, setting pin numbers, printing bank statements and other account information.

*Assembled important paperwork and disclosures for borrower.

*Scanned all loan documentation into banking system so that it could be easily accessed.

*Aided the Compliance Officer with preparing/pulling files for audit.

*Processed loan payments via telephone.

*Assembled and filed loan files in vault.