Hi, I’m
Whitney Hunter
Aurora,CO
Summary
Dynamic banking professional with a proven track record at Chase Bank, excelling in customer service and risk management. Adept at developing strong client relationships and streamlining operations, I leverage my expertise in operations management and team coaching to drive efficiency and enhance customer satisfaction. Committed to delivering exceptional results through strategic initiatives.
Overview
16
years of professional experience
1
Certification
Work History
Chase Bank
Associate Banker Market Extension
03.2024 - Current
Job overview
- Educated clients on available banking products, enhancing customer knowledge and engagement.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Collaborated with team members to streamline operational processes and improve efficiency.
Santander Consumer USA
Sr. Operations Manager
06.2019 - 12.2023
Job overview
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives, improving overall performance.
- Mentored junior staff, fostering professional development and knowledge sharing.
- Analyzed workflow metrics to identify areas for improvement and drive operational excellence.
- Developed and executed training programs to elevate team competencies and productivity.
Santander Consumer USA
Specialized Service Manager
01.2017 - 06.2019
Job overview
- Led service team to enhance customer satisfaction and streamline operations.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented process improvements that reduced response times and increased service effectiveness.
- Monitored key performance indicators to ensure alignment with strategic goals.
Santander Consumer USA
Lease Coordinator
04.2016 - 01.2017
Job overview
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Santander Consumer USA
Late Stage Account Manager
08.2013 - 10.2015
Job overview
- Managed collection activities, ensuring compliance with regulatory standards and company policies.
- Developed and maintained strong customer relationships to facilitate timely payments and resolve disputes.
- Analyzed account data to identify patterns in delinquency, implementing targeted strategies for improvement.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
T-Mobile
Financial Care Representative
02.2012 - 01.2013
Job overview
- Managed customer inquiries regarding billing and payment options to enhance satisfaction.
- Facilitated resolution of financial discrepancies, ensuring accuracy in account management.
AT&T Mobility
Retail Sales Associate
09.2009 - 05.2011
Job overview
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and optimal stock rotation.
- Developed visual merchandising displays that attracted customers and promoted promotions effectively.
Education
Eaglecrest High SchoolAurora
05-2006
Skills
- Branch operations
- Self-motivated nature
- Risk management policies
- Professional demeanor
- Developing customer relationships
- Customer Service-oriented
- Operations management
- Team coaching and training
Certification
- First Aid/CPR Certified
- Qualified Medication Administration Personnel
Timeline
Associate Banker Market Extension
Chase Bank
03.2024 - Current
Sr. Operations Manager
Santander Consumer USA
06.2019 - 12.2023
Specialized Service Manager
Santander Consumer USA
01.2017 - 06.2019
Lease Coordinator
Santander Consumer USA
04.2016 - 01.2017
Late Stage Account Manager
Santander Consumer USA
08.2013 - 10.2015
Financial Care Representative
T-Mobile
02.2012 - 01.2013
Retail Sales Associate
AT&T Mobility
09.2009 - 05.2011
Eaglecrest High School
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