Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Hutchinson

Oneonta,NY

Summary

Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.

Overview

15
15
years of professional experience

Work History

Patient Access Representative

Optum, UnitedHealth Group
Cooperstown, NY
02.2024 - Current
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third party payers.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Certified Nursing Assistant

Delhi Rehabilitation and Nursing Center
Delhi, NY
02.2023 - Current
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Paraprofessional Educator

NYC Department of Education
Manhattan, NY
02.2016 - 12.2021
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Organized student performance and enrichment activities to facilitate learning.
  • Cleaned and organized classrooms, materials and supplies.
  • Offered students personalized educational, behavioral and emotional support.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

Customer Service Cashier

Prime Cuts
Brooklyn, NY
01.2013 - 12.2014
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Informed customers of in-store promotions or pricing specials.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Special Needs Caregiver

Stephanie Johnson
Brooklyn, NY
10.2009 - 07.2012
  • Assisted clients with personal hygiene, bathing, grooming and dressing.
  • Engaged clients in age-appropriate activities and playing games.
  • Developed rapport to create safe and trusting environment for care.
  • Redirected poor behavior using positive reinforcement.
  • Transported clients to and from planned activities.
  • Compiled treatment reports and progress evaluations to share with parents and guardians throughout time in program.
  • Kept records of children's behavior and progress to provide updates to parents.
  • Monitored health and well-being of clients and reported significant health changes.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Organized oral medications for clients following dosage and schedule requirements.

Education

Bachelor of Science - Health Administration

Western Governors University
Salt Lake City, UT
04-2028

High School Diploma -

Fresh Start Academy
New Jersey
06.2007

Adult CRP/First Aide/AED Certified

American Red Cross
Utica, NY

BLS Certified

American Red Cross
Utica, NY

Skills

  • Group and Individual Instruction
  • Progress Reporting
  • Bedside Care
  • Ability to Lift Clients
  • Decision Making
  • Caring Companionship
  • Client Education
  • Client Transportation

Timeline

Patient Access Representative

Optum, UnitedHealth Group
02.2024 - Current

Certified Nursing Assistant

Delhi Rehabilitation and Nursing Center
02.2023 - Current

Paraprofessional Educator

NYC Department of Education
02.2016 - 12.2021

Customer Service Cashier

Prime Cuts
01.2013 - 12.2014

Special Needs Caregiver

Stephanie Johnson
10.2009 - 07.2012

Bachelor of Science - Health Administration

Western Governors University

High School Diploma -

Fresh Start Academy

Adult CRP/First Aide/AED Certified

American Red Cross

BLS Certified

American Red Cross

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Whitney Hutchinson