Whitney Ishua
Summary
Dynamic customer service professional with a proven track record at Blue Cross Blue Shield of Alabama, excelling in communication and problem-solving. Adept at utilizing Microsoft Office to enhance operational efficiency, I consistently deliver quality results while maintaining diligent attention to detail and fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Blue Cross Blue Shield of Alabama
Hoover, Alabama
01.2022 - 02.2026
- Assisted members with inquiries about insurance benefits and claims processes.
- Resolved customer issues through effective communication and problem-solving techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Prepared documents including reports, memos, letters, and spreadsheets using Microsoft Word and Excel.
Customer Account Specialist
Regions Bank
Hoover, AL
09.2019 - 12.2021
- Ensured accuracy of customer account databases, supporting operational efficiency.
- Recommended specific features based on thorough identification of customer needs.
- Sustained customer engagement through proactive follow-up communications with accounts.
- Maintained adherence to compliance and service quality standards throughout operations.
Operations Manager
Portfolio Recovery Associates
Birmingham, Alabama
09.2011 - 06.2019
- Analyzed operational data to identify trends and inform decision-making processes.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Input data using computerized spreadsheets utilizing Microsoft Excel software programs.
Account Representative
Portfolio Recovery Associates
Birmingham, Alabama
11.2008 - 09.2011
- Facilitated discussions with customers to identify resolutions aligned with company interests.
- Reviewed terms and services, including credit contracts, to establish repayment plans.
- Committed to meeting expectations and requirements for quality deliverables.
- Updated location information to ensure effective communication with customers.
Education
High School Diploma -
Jess Lanier High School
Bessemer, AL05-2004
Associate of Applied Science - Business Administration And Management
George C Wallace Community College
SelmaSkills
- Experience in customer service roles
- Communication expertise (verbal and written)
- Skilled in Microsoft Office suite
- Excellent organizational skills
- Analytical thinking and problem-solving
- Detail-oriented approach
- Capacity for prolonged physical activity
- Multitasking efficiency
Timeline
Customer Support Specialist
Blue Cross Blue Shield of Alabama
01.2022 - 02.2026
Customer Account Specialist
Regions Bank
09.2019 - 12.2021
Operations Manager
Portfolio Recovery Associates
09.2011 - 06.2019
Account Representative
Portfolio Recovery Associates
11.2008 - 09.2011
High School Diploma -
Jess Lanier High School
Associate of Applied Science - Business Administration And Management
George C Wallace Community College