Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Jackson

Columbia,MD

Summary

Dedicated customer service leader with 6 years of experience in sports entertainment, food service, and retail. A passion for people that exceeds the workplace and creates an uplifting environment for praise and development.

Overview

5
5
years of professional experience

Work History

Shift Supervisor, Barista Trainer

STARBUCKS COFFEE COMPANY
Clarkesville, MD
01.2021 - Current
  • Provides efficient and accurate service to over 250 customers daily, aligning with Starbucks' mission and values.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Trainer, Educator

lululemon
Scottsdale
10.2020 - 01.2023
  • Developed customer relationships and fostered a loyal customer base which resulted in increased store sales
  • Analyzed sales data and identified opportunities for increased efficiency through improved employee performance.
  • Equipped retail staff members with the necessary skills to effectively sell, serve customers, and maintain inventory.

MIRROR lead

lululemon
Scottsdale
10.2021 - 05.2022
  • Wrote and regulated daily summary reports on metrics and in-store logistics for transparent communication within the team.
  • Developed and implemented personalized sales strategies to effectively promote and upsell services to both prospective and current clients.
  • Accelerated the sales process and achieved results by developing targeted lists and identifying new business opportunities.

Game Entertainment

Phoenix Suns & Mercury Corporation
Phoenix
05.2019 - 10.2021
  • Served as an ambassador for the organization by engaging spectators before, during, and after games.
  • Provided leadership, insight and mentoring to new hires, empowering them with knowledge of the organizations rules.
  • Represented team at professional sporting activities, in media interviews and in support of charitable causes.

Education

Organizational leadership -

Arizona State University
Tempe, AZ
12-2024

Skills

  • Training and mentoring
  • Teamwork and Collaboration
  • Service Quality Standards Evaluation
  • Adaptability and Flexibility
  • Team Leadership
  • Problem-Solving
  • Active Listening
  • Cash Handling

Timeline

MIRROR lead

lululemon
10.2021 - 05.2022

Shift Supervisor, Barista Trainer

STARBUCKS COFFEE COMPANY
01.2021 - Current

Trainer, Educator

lululemon
10.2020 - 01.2023

Game Entertainment

Phoenix Suns & Mercury Corporation
05.2019 - 10.2021

Organizational leadership -

Arizona State University

Similar Profiles

CREATE PROFILE
Whitney Jackson