Maintain polite and professional communication via phone, email, and mail
Screening phone calls and routing callers to the appropriate party
Providing real-time scheduling support by booking appointments and preventing
Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
Prepared correspondence, reports and records
Ensuring correct punctuation, capitalization, spelling, grammar, and conformance to style
Handling office tasks, such as filing, generating reports and representatives, setting up for meetings, and reordering supplies
Anticipate the needs of others to ensure their seamless and positive experience.
Licensed Security Officer
Preeminent Protective Services
04.2018 - 02.2020
Answered telephone calls to take messages, answer questions, and provide information
Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Sign Fabricator/ Staff Assistant
District Department of Transportation (SYEP)
06.2016 - 08.2017
Provided support, guidance and resources for office staff, and field employees
Created worksheets and input data for sign inventory, sign paintings, and sign blanks
Assisted staff with sign inspections and work order request throughout the District of Columbia
Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.