Whitney Jenkins

• Lead and motivate a team of 12 experts, co-managing 40 experts, ensuring delivery of proactive account management and resolution of customer concerns.

• Drive team performance through in-depth training, skill development, and real-time coaching, achieving consistent top 20% team ranking in 2023.

• Build strong interpersonal relationships with team members to foster collaboration, engagement, and alignment with company goals.

• Successfully adapt to organizational changes while modeling a positive attitude and solution-oriented mindset.

• Optimize performance metrics by analyzing key performance indicators (KPIs), leveraging P&L concepts, and implementing actionable strategies.

• Recognized as Top Coach (2019), Values All Star (multiple times), and ROC Award recipient for exemplary leadership.

• Acted as a subject matter expert, analyzing client requests and driving effective solutions in collaboration with internal and external teams.

• Enhanced client retention, renewals, and satisfaction by providing proactive support and resolving escalated concerns.

• Provided actionable feedback to peers and management, demonstrating strong decision-making and problem-solving abilities.

• Delivered exceptional customer service in a high-volume call environment, addressing inquiries about billing, service plans, and technical issues.

• Consistently exceeded performance metrics, including lead generation and first-call resolution, contributing to team success.

• Recognized for innovative problem-solving and a customer-focused approach that enhanced satisfaction and loyalty.