Whitney Elizabeth Johnson

• Created staff work schedules so each shift had appropriate number of employees for coverage.
• Mentored and coached staff to improve performance and interactions with residents.
• Offered learning opportunities to help residents develop important life skills.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Assisted residents with basic hygiene and healthcare needs.
• Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
• Monitored direct care activities for optimal patient protections and infection control standards.
• Approached issues proactively to best meet current and future community needs.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Interviewed, hired and trained new employees for production positions.
• Tracked and prepared quarterly reports of sales goals to management.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Offered individual outpatient therapy to adult clients with wide range of psychological problems.
• Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
• Collaborated with multidisciplinary treatment team to discuss treatment plans, progress and discharge decisions.
• Conducted psychological assessments for adults and children to help address variety of clinical concerns and performed educational testing to inform courts of intelligence and personality assessment results.

• Promoted positive relations between residents and staff.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Enforced policies and safety standards through building and room rounds.
• Supported personal needs of residents dealing with diverse conditions.
• Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
• Conducted tours, orientation and educational sessions for residents and families.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Developed team communications and information for meetings.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Monitored company inventory to keep stock levels and databases updated.
• Improved operations through consistent hard work and dedication.
• Prepared variety of different written communications, reports and documents.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked flexible hours across night, weekend and holiday shifts.
• Worked with customers to understand needs and provide excellent service.
• Created plans and communicated deadlines to complete projects on time.

• Came up with treatment plans for patients
• Performed administrative duties, including incident report documentation and state regulated documentation
• Resolved problems, improved operations and provided exceptional client support
• Participated in meetings to discuss new treatment opportunities
• Maintained excellent attendance record, consistently arriving to work on time
• Completed clerical tasks such as filing, copying and distributing mail
• Contributed to team results in fast-paced environments
• Followed all policies, regulations, dress codes and schedules
• Managed up to 24 people on a daily basis

• Created plans and communicated deadlines to ensure projects were completed on time.
• Used coordination and planning skills to achieve results according to schedule.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Carried out day-day-day duties accurately and efficiently.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
• Provided support to help students with special needs learn and grow.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
• Supported student learning objectives through personalized and small group assistance.
• Documented student progress and communicated with parents to keep informed.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Developed rules and set goals to maintain order in classroom.
• Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
• Assisted students of all ability levels develop life-long learning skills and good study habits.

• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Developed team communications and information for monthly supervision meetings
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Evaluated employees’ strengths and assigned tasks based upon experience and training
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern
• Interviewed, hired and trained new employees for Residential Counselor, Secondary Team Leader, and Team Leader position
• Worked with management team to implement proper division of responsibilities
• Introduced team contests and goals to enhance productivity and improve employee morale
• Maintained compliance with company policies, objectives and communication goals

• Implemented new working processes which delivered continued improvements
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly
• Managed team workload to reach targets for specific tasks
• Oversaw process improvements and offered courses of action for correcting reoccurring issues
• Covered shift shortages to keep shift schedules on time
• Delegated daily tasks, addressed employee questions, and resolved scheduling issues

• Collaborated with the a committee chosen in the hiring of assistant coaches and other staff members
• Monitored the academic status of all volleyball student-athletes to ensure that eligibility requirements were being met
• Scheduled and organized all practice sessions for volleyball athletes with the help of assistant coaches
• Maintained an "open-door policy" with volleyball players so that they could freely discuss concerns or issues without fear of reprisal from other individuals
• Instructed players, both individually and in groups, on the rules and regulations for volleyball
• Audited files for completion and accuracy
• Designed and implemented athletic training for rehabilitation and reconditioning
• Conducted weekly staff meetings and trainings each month
• Achieved a grade point average of a 3.1 or higher by weekly academic meetings with student athletes
• Constructed scheduling for the year

• Evaluated student activities outside of football to assess behavior and academic eligibility
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
• Attended all practices, meetings and workouts on time

Help 1st assistant and head coach with coaching the volleyball players.

1. Handled recruiting paperwork

2. Booked travel information.

3. Took care of game day paperwork

4. In charge of participation hours.

5. Sending out game contracts.

Best Record in school history in a season. (10-20 overall, 8-2 conference)

First victory over non-conference opponent since 2011.

First time in history had a winning record at home of 5-4.

Broke single season blocking record as a team (334) and had a freshmen break the individual record (104).

• Achieved a winning program with the club by setting records and taking the program to the next level

• Maintained student attendance and assignment records to prevent lapses during teacher absences.
• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Requested as substitute teacher based on excellent referrals and trusted performance.
• Reported problem students to principal to maintain control of classroom.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Promoted learning by leveraging traditional and modern instructional strategies.
• Applied proactive behavior management techniques to facilitate classroom discipline.
• Used diverse technologies to help students grasp materials and enhance overall education.

• In charge of opening and closing store
• In charge of signing members up for yearly contracts
• Answered the phone by the second ring and greeted callers enthusiastically
• Greeted each patient pleasantly and provided the desk sheet for sign-in
• Carefully wrote down all phone messages and relayed them to the appropriate personnel
• Resolved customer issues quickly and ensured that the Owner was immediately notified when problems escalated
• Greeted persons entering the establishment and determined the nature and purpose of visit
• Performed basic bookkeeping activities and updated the accounting system
• Verified accuracy of financial data
• Operated communications equipment