Whitney Johnson
Summary
Well-qualified professional with 10+ years of customer service experience, proven success in improving operations, and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. My adaptability and strong organizational skills have consistently driven positive outcomes, enhancing client satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
RE/MAX Freedom
12.2019 - Current
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Restaurant Owner/Operator
Self Employed
03.2022 - 12.2022
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Real Estate Agent
Keller Williams
09.2017 - 11.2019
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Mail Carrier
United States Postal Service
10.2017 - 05.2019
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Special Education Paraprofessional
Hico Elementary
08.2015 - 05.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Bachelor of Science - Recreational Sports Management
Southeastern Oklahoma State University
Durant, OK05.2025
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Sales negotiation
- Market Research
- Real estate law understanding
- Works well independently
- Strong organizational skills
- Client-oriented
- Excellent teamwork
- Lead Follow Up
- Adaptability and Flexibility
- Problem-Solving
References
Available upon request.
Timeline
Restaurant Owner/Operator
Self Employed
03.2022 - 12.2022
Real Estate Agent
RE/MAX Freedom
12.2019 - Current
Mail Carrier
United States Postal Service
10.2017 - 05.2019
Real Estate Agent
Keller Williams
09.2017 - 11.2019
Special Education Paraprofessional
Hico Elementary
08.2015 - 05.2017
Bachelor of Science - Recreational Sports Management
Southeastern Oklahoma State University
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