Whitney Johnson
Pennington Gap,VA
Summary
Dedicated and driven professional with a strong commitment to customer satisfaction. Adept at problem-solving and always willing to go the extra mile to meet customers' needs. Continuously seeking new knowledge and skills to stay ahead in an ever-evolving industry. Thrives in a fast-paced environment and excels at actively listening to customer feedback to provide effective solutions.
Overview
13
13
years of professional experience
Work History
Caretaker
Private Employer
01.2022 - 02.2024
- Assist patients with daily tasks, ensuring comfort and safety, fostering trust and independence
- Administer medications accurately, maintaining health and adherence to prescribed treatments
- Provide compassionate care for pets, enhancing emotional well-being and companionship for patients
- Maintain a clean and organized living environment, promoting hygiene and a positive atmosphere
General Manager
Papa Johns
12.2013 - 12.2018
- Managed employee schedules, ensuring optimal staffing and productivity
- Monitored daily inventory, reducing waste and maintaining stock levels
- Oversaw food preparation and delivery, enhancing customer satisfaction
- Handled store setup and cleaning, maintaining a welcoming environment
- Processed orders and managed cash transactions, ensuring accuracy
Customer Service Representative
Teleservices Direct
05.2013 - 12.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
KCG Call Center
01.2011 - 11.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
NA - General Studies
Mountain Empire Community College
Big Stone Gap, VAStandard Diploma -
Lee High School
Jonesville, Va05.2024
Skills
- Attention to Detail
- Organizational Skills
- Safety awareness
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Follow-up skills
- Call management
- De-escalation techniques
- Building rapport
Additional Information
Assist patients with daily tasks, ensuring comfort and safety, fostering trust and independence., Administer medications accurately, maintaining health and adherence to prescribed treatments., Provide compassionate care for pets, enhancing emotional well-being and companionship for patients., Maintain a clean and organized living environment, promoting hygiene and a positive atmosphere., Managed employee schedules, ensuring optimal staffing and productivity., Monitored daily inventory, reducing waste and maintaining stock levels., Oversaw food preparation and delivery, enhancing customer satisfaction., Handled store setup and cleaning, maintaining a welcoming environment., Processed orders and managed cash transactions, ensuring accuracy.
Personal Information
Age: 29
Timeline
Caretaker
Private Employer
01.2022 - 02.2024
General Manager
Papa Johns
12.2013 - 12.2018
Customer Service Representative
Teleservices Direct
05.2013 - 12.2013
Customer Service Representative
KCG Call Center
01.2011 - 11.2012
Standard Diploma -
Lee High School
NA - General Studies
Mountain Empire Community College
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