Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Whitney Johnson

Jacksonville,AL

Summary

Highly motivated, hardworking, and possessing a strong work ethic, with the ability to adapt quickly to new situations. Demonstrates excellent multitasking and time management skills, consistently completing tasks efficiently and independently, with minimal supervision.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Telecommunicator / System Administrator

Calhoun County 911 District
Jacksonville , AL
05.2012 - Current
  • Assumed leadership responsibilities as a supervisor in March 2014.
  • Earned certification as a training officer in 2014.
  • Assisted in the Motorola Radio Upgrade Project for Calhoun and Talladega counties from 2014 to 2016.
  • Motorola Flex System Application Administrator, 2016 – present.
  • Assisted with the implantation of Text to 911 in 2019.
  • Created training and assisted with policy and procedures during Calhoun County 911's takeover of dispatch services for the Anniston Fire Department, Jacksonville Fire Department, Jacksonville State University Police, Oxford EMS, and Oxford Fire Department
  • Coordinated with police, fire, and medical units during critical situations and for training events.
  • Perform duties such as scheduling shifts, updating training materials, and preparing performance reviews.
  • Ability to dispatch law enforcement and fire/rescue efficiently.
  • Document incident details accurately for record-keeping and reporting.
  • Answer incoming 911 calls and provide appropriate assistance to callers.
  • Monitored multiple radio channels for updates on emergencies.

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
02-2019

Skills

Teamwork

Communication

Time management

Training development

Problem solving

Leadership

Type 60 wpm

Accomplishments

  • Response Plan Lead Presenter, Spillman Summit- Park City Utah 2017
  • Telecommunicator of the Year 2019

Certification

  • CPR Certified 2012-Present
  • Communications Training Officer 2014-Present
  • APCO/ Emergency Medical Dispatch Instructor 2014-Present
  • Fire Service Communications Instructor 2014-Present
  • System Application Administrator 2017
  • Dispatch Application Certification 2024
  • NCIC Certified

Timeline

Telecommunicator / System Administrator

Calhoun County 911 District
05.2012 - Current

Bachelor of Science - Criminal Justice

Colorado Technical University

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