Whitney jones
Fort Worth,TX
Summary
Seasoned Operations Manager and talented leader with two and a half years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Operations Manager
Fed Ex Ground
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Administrator
Fed Ex Ground
07.2021 - 01.2022
- Provided answers to customer questions via phone and email.
- Assisted with documenting key processes and procedures and security protocols.
- Evaluated current operational practices and suggested improvement strategies.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Package Handler
FedEx:Ground
07.2020 - 07.2021
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Associate of Arts -
Tcc Northeast
Hurst, TX12.2024
High School Diploma -
Lamar High School
Arlington, TX06.2019
Skills
- Workflow Planning
- Operations Oversight
- Task Delegation
- Cultivating Productive Relationships
Timeline
Operations Manager
Fed Ex Ground
01.2022 - Current
Operations Administrator
Fed Ex Ground
07.2021 - 01.2022
Package Handler
FedEx:Ground
07.2020 - 07.2021
Associate of Arts -
Tcc Northeast
High School Diploma -
Lamar High School
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