Whitney Jones
Grovetown,GA
Summary
Friendly and energetic candidate with passion for providing excellent customer service and facilitating guest satisfaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Avid Hotel
03.2023 - Current
- Enforced policies and procedures
- Managed room inventory
- Resolved guest issues and complaints
- Checked guests in out of hotel, made reservations, and processed payments securely
- Plan housekeeping board
- Enrolled guest into IHG loyalty program
- Prepared reports on guest satisfaction levels and other metrics.
- Created and Maintain Front Desk Handbook
- Created and Maintain majority of documents used by Hotel Staff. Ex: Key Log, Daily Notes page, Welcome Letters, Inventory Sheets
- Oversee front desk operations and guests' needs
- Created Room Blocks and Contracts for Group Reservations
- Build relationships with regulars
- Decorate for all Holidays on a budget
- Hotel Experience Champion
Customer Service Representative
Uhual
11.2022 - 03.2023
- Daily Walk throughs of property
- Kept detailed logs of all trucks on property
- Answered all customer telephone calls
- Maintained inside Uhual store
- Stocked Merchandise
- Inspect, Clean and Park Uhuals
- Completed contracts for Storage Units and Uhual Trucks
- Safely handled personal information
- Collection Calls
Front Desk Agent
Holiday Inn
01.2022 - 12.2022
- Enforced policies and procedures
- Managed room inventory
- Resolved guest issues and complaints
- Checked guests in out of hotel, made reservations, and processed payments securely
- Enrolled guest into IHG loyalty program
- Prepared reports on guest satisfaction levels and other metrics.
- Created and Maintain Front Desk Handbook
- Created and Maintain majority of documents used by Hotel Staff. Ex: Key Log, Daily Notes page, Key Jacket Stickers, Welcome Cards, Inventory Sheets
- In charge of Inventory, Stocking, and Purchasing for Market
- Created Hotel Amenity bags for Regulars and High Tier Guest
- Build relationships with regulars
- Decorate for all Holidays on a budget
- Create Monthly Bulletin Boards to promote Guest Loyalty Program Enrollments for Staff
Style Consultant
Target
09.2021 - 01.2022
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained store assets
- Assisted in conducting accurate physical inventory counts,
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Followed Plan o Grams
- Answered guests questions related to Style, Beauty and Tech
- Maintain Fitting Room
Education
GED -
Augusta Technical College
Augusta, GA05.2015
Skills
- Computer Skills
- Office Organization
- Charge posting
- Event Coordination
- Hospitality services
- Detail Oriented
- Front Office Management
- Relationship Building
- Registration processing
- Customer Service
- Guest Relations
- Microsoft Office
Certification
- Red Cross CPR Training - 2 Years
Timeline
Front Desk Agent
Avid Hotel
03.2023 - Current
Customer Service Representative
Uhual
11.2022 - 03.2023
Front Desk Agent
Holiday Inn
01.2022 - 12.2022
Style Consultant
Target
09.2021 - 01.2022
GED -
Augusta Technical College
- Red Cross CPR Training - 2 Years
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