Whitney Jones
Riverbank,CA
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 7 years of hands-on experience in administrative roles.
Experienced bartender/server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
10
10
years of professional experience
Work History
Restaurant Waitress
Cafe Bravo
Oakdale, CA
03.2022 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Restaurant Waitress
Harvest Moon Restaurant
Modesto, CA
09.2014 - 11.2019
Front Desk Receptionist
Dr Openshaw DDS
Modesto
05.2017 - 11.2018
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collected payments from patients in accordance with established policies and procedures.
Office Clerk Assistant
Sierra West Airlines
Oakdale, CA
03.2016 - 09.2017
- Documented and routed business correspondence to manage office paperwork.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered phone calls and welcomed visitors to office.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
High School Diploma -
Oakdale High School
Oakdale, CA05-2006
Skills
- Check payment processing
- High-volume dining
- Inventory Monitoring
- Effective customer upselling
- Tech-Savvy
- Quality control
- Safe food handling
- Regulatory compliance
- Bookkeeping
- Payroll And Accounts Payable And Receivable
- Multitasking And Organization
Timeline
Restaurant Waitress
Cafe Bravo
03.2022 - Current
Front Desk Receptionist
Dr Openshaw DDS
05.2017 - 11.2018
Office Clerk Assistant
Sierra West Airlines
03.2016 - 09.2017
Restaurant Waitress
Harvest Moon Restaurant
09.2014 - 11.2019
High School Diploma -
Oakdale High School
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