Whitney Jones
Riverbank,CA
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness.
Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft word and Excel.
Office clerk with excellent experience in the industry.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Very Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
Work History
Restaurant Waitress
Cafe Bravo
03.2022 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks and collected payments from customers.
Office Clerk Assistant
Sierra West Airlines
03.2016 - 09.2017
- Documented and routed business correspondence to manage office paperwork.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered phone calls and welcomed visitors to office.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Excellent communication skills, both verbal and written.
Front Office Receptionist
Dr Philip Openshaw DDS
02.2015 - 04.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Patient insurance verifications
- Accepted patient payments and processed them into the system
Front End Associate
Pet Perfection
06.2006 - 10.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Oakdale High School
Oakdale, CA05.2006
Skills
- Filing systems
- Scheduling appointments
- Data entry proficiency
- Typing Speed 35 wpm
- Document Management
- Research abilities
Timeline
Restaurant Waitress
Cafe Bravo
03.2022 - Current
Office Clerk Assistant
Sierra West Airlines
03.2016 - 09.2017
Front Office Receptionist
Dr Philip Openshaw DDS
02.2015 - 04.2017
Front End Associate
Pet Perfection
06.2006 - 10.2010
High School Diploma -
Oakdale High School
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