Whitney Jones
Columbus,OH
Overview
11
11
years of professional experience
Work History
Sr. Coordinator/ Customer Support Specialist
GAP Inc.
08.2015 - Current
- Provides great customer service
- Responds via phone/email regarding customers online orders
- Ensures proper handling, shipping and package tracking
- Resolves customer complaints and technical problems regarding online difficulties and status updates of orders
- Fraud department
Travel Counsaltant/ Travel Agent
Gateway Travel and Cruises
04.2017 - 09.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Lead Passenger Service Agent/ Operations Agent
Airport Terminal Services, ATS
12.2014 - 07.2015
- Established a welcoming environment for passengers by maintaining clean and organized work areas at all times.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Flight Attendant
Republic Airlines
07.2013 - 06.2014
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Education
Esthetic License -
Aveda Institute
Columbus, OH11.2014
College Prep Diploma -
Independence High School
Columbus, OH06.2010
Skills
- Project assistance
- Discretion and Confidentiality
- Customer Service
- Budget Planning
- Event Planning
- MS Office
- Strategic Planning
- Presenting Ideas and Plans
- Work Planning and Prioritization
- Project Coordination
- Operations Management
- Negotiation
- Data retrieval systems
- Schedule Management
- Data Entry
- Staff Management
- Event Coordination
- Consulting
- CRM Software
- Scheduling expertise
- Microsoft Office
- Team Leadership
- Decision-Making
- Support Services
- Phone and Email Etiquette
- Sabre GDS
Timeline
Travel Counsaltant/ Travel Agent
Gateway Travel and Cruises
04.2017 - 09.2024
Sr. Coordinator/ Customer Support Specialist
GAP Inc.
08.2015 - Current
Lead Passenger Service Agent/ Operations Agent
Airport Terminal Services, ATS
12.2014 - 07.2015
Flight Attendant
Republic Airlines
07.2013 - 06.2014
Esthetic License -
Aveda Institute
College Prep Diploma -
Independence High School
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