Summary
Work History
Education
Skills
Personal Information
Timeline
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Whitney Jones

Summary

Experienced and reliable customer service/ Technical Support specialist with extensive experience providing assistance on-site and remote support with various different software. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proficient in Microsoft office, data entry and various software systems.

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Work History

Data Entry Clerk/Medicaid Eligibility Specialist

TEKsystems
07.2023 - 02.2025
  • Two year remote contract position with the state of South Carolina medicaid and human resources office. Duties included assisting applicants with medicaid coverage(extending or denying) Also assisting claimants with resolving issues concerning medicaid applications and identifying issues prohibiting coverage.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.

Medical Appointment Clerk

Sitel Group
10.2022 - 07.2023
  • Data entry, appointment scheduling, application approval and deny, medical assistance, inbound and outbound call center, customer service, assisting customers with appointments and knowledge of their healthcare provider
  • Collaborated with medical staff to address any schedule conflicts or changes, ensuring minimal disruption to patient care.
  • Improved patient satisfaction by efficiently scheduling and confirming medical appointments.
  • Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
  • Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.

Customer Service Representative

SP staffing/ Ey solutions
01.2022 - 10.2022
  • Inbound remote call center, processing applications for ACP government program, appointment setting, appointment scheduling, technical difficulties, Microsoft, Deltek, responsible for customer satisfaction, government security clearance
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

CSR/Assistant Manager

Auto Money Title Loans
01.2021 - 01.2022
  • Csr assistant manager, office duties, clerical work, data entry, Microsoft office, administrative, payments, processing loans, recruiter, hiring manager, collections, outbound calls
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

Warehouse Supply Specialist

Palmetto State Armory
10.2020 - 01.2021
  • Claims department, technical support, inbound/outbound call center, Data entry, Microsoft office, spreadsheet, processing orders, payments,
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Customer Service Representative/Call Center

Alorica
01.2020 - 10.2020


  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required
  • Assisted customers with banking needs via call center

Education

High school diploma -

Sumter High School
06.2011

Skills

  • Computer Networking
  • Administrative experience
  • IT Support
  • Technical Support
  • Assistant Manager Experience
  • Customer service
  • Call Center
  • Clerical Experience
  • Sales
  • Medical receptionist
  • Account Management
  • Cold Calling
  • Medical office experience
  • Help Desk
  • Data entry
  • Microsoft Office
  • Regulatory compliance
  • Report generation
  • Database management
  • Quality assurance
  • Microsoft Office
  • Accuracy and attention to detail

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Data Entry Clerk/Medicaid Eligibility Specialist

TEKsystems
07.2023 - 02.2025

Medical Appointment Clerk

Sitel Group
10.2022 - 07.2023

Customer Service Representative

SP staffing/ Ey solutions
01.2022 - 10.2022

CSR/Assistant Manager

Auto Money Title Loans
01.2021 - 01.2022

Warehouse Supply Specialist

Palmetto State Armory
10.2020 - 01.2021

Customer Service Representative/Call Center

Alorica
01.2020 - 10.2020

High school diploma -

Sumter High School

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Whitney Jones