Whitney Jones
Oakland,Ca
Summary
Property Manager with extensive experience in real estate management, specializing in leasing, maintenance coordination, and vendor management. Proven ability to enhance operational efficiency and expand property locations through strategic sales and critical thinking skills. Expertise in fostering positive tenant relationships while ensuring compliance with regulations and maintaining property integrity. Committed to delivering excellence and maximizing value in property management operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Property Manager
Jim Feyzbakhsh (property owner)
Oakland, CA
01.2024 - Current
- Coordinated property inspections to ensure compliance with regulations.
- Managed tenant relations, promptly resolving maintenance requests.
- Collaborated with vendors to expedite repairs and services.
- Trained new staff on property management procedures for consistency.
- Prepared monthly financial statements detailing rental income and expenses.
- Reviewed tenant applications, assessing credit, background, and employment history.
- Managed eviction processes in accordance with applicable laws.
- Developed lease agreements for new tenants to formalize occupancy.
Executive Assistant to CEO
Davenport Realty Inc.
Fresno, California
03.2021 - 12.2023
- Supported onboarding processes by preparing materials for new hires and training sessions.
- Assisted in project management by tracking deadlines and deliverables for initiatives.
- Coordinated travel arrangements and itineraries for executives and staff members.
- Managed executive calendars and scheduled meetings for senior leadership team.
- Implemented office procedures to enhance workflow efficiency across departments.
- Maintained confidential records and files related to executive operations.
- Communicated with vendors and service providers to facilitate office operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Organized meetings, conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated meeting and work schedules for staff teams and executives.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Facilitated communication between senior management and staff.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Executed special objectives and projects in response to executive team and board member requests.
Warehouse Associate
Amazon
San Leandro, CA
11.2020 - 03.2021
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked as well as reported damaged or expired products to immediate supervisor.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
IHSS Care Provider
Terri Littlejohn
Fresno, CA
01.2020 - 10.2020
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Kept detailed records of patient care, physical as well as emotional progress, medication administration and changes in health or other conditions.
- Assisted with client personal care needs to foster independence and well-being.
- Improved patient outlook and daily living through compassionate care.
- Cleaned, cooked meals according to their specialized diet, helped with scheduling doctors appointments, groceries, and transportation, aided them physically, and gave emotional support
Clerk
Calpia
12.2017 - 01.2018
- Greeted customers warmly, answered questions, and directed phone calls to the appropriate department.
- Sorted and distributed business correspondence.
- Supported office clerical functions using word processing and other software, email and office machines.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
- Administered and physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Observed all deadlines to ensure timely completion of tasks.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Personal Assistant
Whatever It Takes Ent.
12.2015 - 04.2017
- Handled daily tasks regarding the clients professional and personal life, including scheduling, running errands, shopping, screening phone calls, booking venues and hotels, making travel and transportation arrangements, etc.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Organized personal and professional calendars according to deadlines.
- Traveled with manager and clients to take notes and dictation at meetings.
- Prioritized item and events to ensure projects were completed promptly and within budget.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Cashier / Customer Service
$0.99 Only Stores
09.2015 - 11.2015
- Greeted customers, rang up purchases and gave correct change, handling returns, answered questions about products, policy, and services, restock when necessary
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Home Health Aide
Home Healthcare
11.2008 - 10.2010
- Provided individualized care throughout hospice.
- Ran errands for clients and transported to and from appointments to maintain wellness and support daily living.
- Provided mental and emotional support to keep clients happy and healthy.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Assisted with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Administered all necessary medications as directed by care plan.
- Recorded vitals and communicated with physicians to provide optimal health care.
Team Leader of Reminiscence / Care-manager
Sunrise Senior Living
02.2008 - 10.2008
- Provided individualized care for clients ranging from minimal to full assistance while on hospice; including meals and snacks, medications, dining services, cleaning, laundry, trash, scheduled activities, and assisting with getting dressed, hygiene and incontinence
- Responded to hotline calls, offering assistance and support information after assessing needs.
- Assisted supervisors by implementing the most recent policies and procedures while training new team members, assisting with work schedule hours
- Trained, supervised, and assisted new team members.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Resolved and identified appropriate solutions to minimize issues and quickly solve problems to ensure client's satisfaction.
Hostess Busser
Chevy's Fresh Mex
10.2006 - 12.2007
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Sent orders and notified kitchen staff of any allergies, dietary needs, and specific requests.
- Placed reservations in house and processed to-go orders.
- Explained menu options to guests, offered suggestions, and took orders for food.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Served plated dinners, buffet style dinners and passed hors d'ouevres for large parties.
Education
LVN Pre-requisites Certificate - Anatomy And Physiology, Medical Math, Medical Terminology, Computer Skills
Fresno Adult School
Fresno, CA5 2011
High School Diploma -
Gateway High School
Skills
- CPR certification
- Team leadership
- Hospice care
- Administrative supportliterate
- Customer service
- Dining services
- Computer proficiency
- Financial reporting
- Conflict resolution
- Problem solving
- Effective communication
- Team training
- Legal compliance
- Marketing strategies
- Maintenance coordination
- Budgeting and financial oversight
- Multifamily property management
- Leasing and sales
- Multi-tasking abilities
- Adaptability
- Maintenance scheduling
- Property inspections
Certification
- CPR certified
- LVN pre-requisites certified
References
Reference Leigh Matthews Head manager Whatever It Takes Inc. (559)614-9337 Brian Littlejohn Supervisor Home Health Care balittlejohn@gmail.com (951)551-9718 Laia Haney Home Health caregiver Home Health Care (510)470-2840 dcx gbgb
References
References available upon request.
Timeline
Residential Property Manager
Jim Feyzbakhsh (property owner)
01.2024 - Current
Executive Assistant to CEO
Davenport Realty Inc.
03.2021 - 12.2023
Warehouse Associate
Amazon
11.2020 - 03.2021
IHSS Care Provider
Terri Littlejohn
01.2020 - 10.2020
Clerk
Calpia
12.2017 - 01.2018
Personal Assistant
Whatever It Takes Ent.
12.2015 - 04.2017
Cashier / Customer Service
$0.99 Only Stores
09.2015 - 11.2015
Home Health Aide
Home Healthcare
11.2008 - 10.2010
Team Leader of Reminiscence / Care-manager
Sunrise Senior Living
02.2008 - 10.2008
Hostess Busser
Chevy's Fresh Mex
10.2006 - 12.2007
LVN Pre-requisites Certificate - Anatomy And Physiology, Medical Math, Medical Terminology, Computer Skills
Fresno Adult School
High School Diploma -
Gateway High School
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