Whitney Jordan
Landrum,SC
Summary
Talented Human Resources Manager bringing expertise in benefits and multi-state payroll administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successfully manages high-volume workloads in rapidly changing environments. Organized and efficient Human Resource Manager who works directly with executives in Transportation, Wholesale, Retail and Finance.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Transit Energy Group, LLC
Greenville, South Carolina
08.2019 - Current
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Developed succession plans and promotion paths for staff.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 1250 employees.
- Designed and created business website with Third Party Website Developer for Transit Energy Group, LLC and affiliates.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Implemented and created Learning Management System with outside vendor.
- Adhered to federal and state guidelines and managed payroll and benefits for over 1250 employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Executed company savings by research on full 360 Labor Law Posters, EAP platform, Expense Reimbursement Provider and Rapid Pay Card program. $25,000 savings with executive of these platforms and programs.
- Built external tools to automate program operations and deliver user-friendly implementation.
- Processed enrollments, terminations and employee changes for different benefit coverages in HR database and in different provider portals.
- Maintained benefit forms and kept data current and available on company internal website.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Communicated regularly with third party IT team concerning data exchange and technology integration for acquisitions, onboarding and offboarding.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Implementation & Payroll Specialist
PropelHR
Greenville, South Carolina
10.2017 - 08.2019
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Managed payroll data entry and processing for 65 clients to comply with predetermined company guidelines.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
Office Manager Assistant & Dental Assistant
Dhillon Family & Cosmetic Dentistry
Greer, South Carolina
10.2013 - 10.2017
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history and vital signs for future reference.
- Used Patterson Eaglesoft to document and maintain patient information and health background.
Office Manager Assistant & Dental Assistant
Ashby Park Pediatric Dentistry
Greenville, South Carolina
08.2010 - 10.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Performed wide-ranging administrative, financial and service-related functions.
- Took impressions of patients' teeth to create dental appliances, like B&L or distal shoe and braces.
- Supported orthodontist when placing and adjusting oral appliances and coordinating materials.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Billing Clerk (Part-Time)
Con-Way Freight
Wellford, South Carolina
05.2009 - 08.2010
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Some College (No Degree) - Business Management
North Greenville University
Tigerville, SCHigh School Diploma -
Blue Ridge High School
Greer, SC05.2008
Skills
- Human Resources Best Practices
- Performance Management Systems
- Applicant Tracking Integrations
- Administering Disciplinary Procedures
- Compensation and Benefits Administration
- Employee Development & Engagement Strategies
- Payroll Management
- Employee Handbook Development
- Human Resource Information System HRIS (Kronos/UKG, SyncHR, Worklio)
- Analyzing and Modifying Compensation
- Team Building
- Microsoft Office proficiency
- Training programs
- Labor relations
Timeline
Human Resources Manager
Transit Energy Group, LLC
08.2019 - Current
Implementation & Payroll Specialist
PropelHR
10.2017 - 08.2019
Office Manager Assistant & Dental Assistant
Dhillon Family & Cosmetic Dentistry
10.2013 - 10.2017
Office Manager Assistant & Dental Assistant
Ashby Park Pediatric Dentistry
08.2010 - 10.2013
Billing Clerk (Part-Time)
Con-Way Freight
05.2009 - 08.2010
Some College (No Degree) - Business Management
North Greenville University
High School Diploma -
Blue Ridge High School
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