Whitney Kennedy
Akron,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Room Service Coordinator
Western Reserve Hospital
08.2013 - 01.2016
- Answered all phone calls in diet office
- Greeted and assisted patients in selection of regular and modified diets
- Monitored diabetic, renal, and other modified diets
- Educated patients on menu selections allowed within diet prescription and maintains and updates diet orders
- Filled in as work/shift leader during assigned shifts
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Created and maintained daily and weekly reports for upper management.
- Managed efficient teams of up to 10 employees.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Customer Service Representative
FirstEnergy
05.2011 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
Loan Officer Assistant
Towpath Credit Union
11.2006 - 09.2009
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Assistant Store Manager
Panera Bread
06.2006 - 11.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Service Crew Member
Skyline Chili
05.2004 - 06.2006
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $500 in cash daily.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Calculated totals, processed payments and issued receipts.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Science - Education
University of Akron
Akron, OH12.2018
Skills
- Program Follow-Up and Assessment
- Trauma-Informed Care
- Hazard Monitoring and Management
- Community Resource Expertise
- Dependable and Consistent
- Analytical and Critical Thinking
- Employee Timesheet Processing
- Onsite Visits
- Phone Inquiries
- Building Rapport and Trust
- Administrative Duties
- Word Processing
Traveling
I have a love for traveling and learning about other places and cultures. From South Africa to Arizona and in between, I am fortunate to have these experiences and memories.
Timeline
Room Service Coordinator
Western Reserve Hospital
08.2013 - 01.2016
Customer Service Representative
FirstEnergy
05.2011 - 08.2013
Loan Officer Assistant
Towpath Credit Union
11.2006 - 09.2009
Assistant Store Manager
Panera Bread
06.2006 - 11.2006
Service Crew Member
Skyline Chili
05.2004 - 06.2006
Bachelor of Science - Education
University of Akron
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