Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney K. Hachem

Clearwater

Summary


Astute Post-Implementation professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

34
34
years of professional experience

Work History

Post Implementation Specialist

Fors Marsh Group
04.2023 - Current
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.

AR & Billing Team Lead

INTRALIGN (Formerly United Surgical Assistants, LLC)
01.2013 - Current
  • Responsible for identifying contractual, AR trends, directly communicate with Manager to ensure proper contractual write-offs, adjustments, follow up on any outstanding adjustments not yet processed. Maintain direct communication with Manager to ensure utilization of CCI edits, familiar with EncoderPro software. Assist in training and education of AR departmental staff. Prior knowledge of processing Attorney request and subpoena’s. Communicate with PFS Department Manager and PFS Department Director to reduce billing errors and ensure proper billing guidelines are being followed. Attend office department meetings, trained personnel; promote teamwork, quality improvement and customer satisfaction. Work to maintain monthly goals as determined by my Manager. Assist with other medical billing functions as requested by my Manager.

Account Executive

Brunet Garcia Advertising
05.2016 - 04.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

AR Negotiation and Refund Specialist

United Surgical Assistants, LLC
01.2008 - 01.2013
  • Responsible for maintaining knowledge of participating third party contracts, third party payer communications, governmental insurance regulations and established working relationships with various insurance company representatives. Follow up on outstanding negotiation agreements not accurately processed. Review accounts to determine whether or not the refund request received by the insurance carrier is valid and process accordingly. Work with collection agencies effectively for account resolutions. Work insurance carrier aging reports and maintain follow up workflow. Work to maintain monthly goals as determined by my Manager. Assist with other medical billing functions as requested by my Manager. Inventory and ordering office supplies and maintenance of office equipment.

AR Representative

Practice Management & Growth Solutions (Merger with USA, LLC)
05.2006 - 01.2008
  • Responsible for insurance denials/rejections for assigned clients, worked to maintain monthly schedule. Appeal claims by identifying and resolving issues in a timely manner by phone/mail. Request medical records as needed from hospitals/surgeon offices and follow-up in a timely manner if not received. Assist with incoming departmental calls from customers (i.e. insurance companies, patient’s, surgeon offices, hospitals, etc.). Maintain effective communication with customers in order to accurately resolve accounts in a timely manner. Accurately document patient accounts with detailed information. Know and adhere to company policies regarding HIPAA or Fraud and Abuse and reported to Manager any violations.

Patient check-out & Front Desk Office Assistant

Gulf Coast Eye Care
10.2005 - 05.2006
  • Organizing and scheduling patient’s appointments, customer service, answering phones, collecting payments, courtesy calls for appointment confirmation, billing of insurance companies, balancing daily cash collections, performance visual field tests, payment posting when required; overtime when needed.

Domestic Sales Reservation Agent

Continental Airlines
04.1999 - 10.2005
  • Customer service, answering over 2,200 phone calls per month, extracting information, booking reservations and selling tickets, modifying records, making changes rectifying schedule changes, meeting and excelling in office mandated statistical performance, trained in supervisor skills to authorize waivers and exceptions regarding passenger tickets; overtime when needed.

Regional Laboratory Director Assistant Manager

Kaiser Permanente Medical Center
11.1996 - 09.1998
  • Organizing and scheduling department meetings, performed personnel scheduling, trained personnel, promote teamwork, quality improvement and customer satisfaction, perform data entry analysis, responsible for selecting pathological reports for benign quality assurance control; medical billing and coding, update policy and procedure manuals, extract statistical information; meeting deadlines in a timely fashion; overtime when needed.

Medical Transcriptionist

OncoDiagnostic Laboratory, Inc.
06.1991 - 11.1996
  • Transcribing pathologist reports, faxing, mailing, and federal expressing of those results, precision of work with deadlines to meet in a timely manner, answering phones, ordering office supplies and maintenance of office equipment, responsible for selecting pathological reports for benign quality assurance control; overtime when needed.

Education

Associate of Applied Business - Business Administration And Management

ICM School of Business
Cleveland, OH
05-1984

Skills

  • Effective troubleshooting abilities
  • Client knowledge enhancement
  • Data-driven business analysis
  • Professional communication skills

Timeline

Post Implementation Specialist

Fors Marsh Group
04.2023 - Current

Account Executive

Brunet Garcia Advertising
05.2016 - 04.2023

AR & Billing Team Lead

INTRALIGN (Formerly United Surgical Assistants, LLC)
01.2013 - Current

AR Negotiation and Refund Specialist

United Surgical Assistants, LLC
01.2008 - 01.2013

AR Representative

Practice Management & Growth Solutions (Merger with USA, LLC)
05.2006 - 01.2008

Patient check-out & Front Desk Office Assistant

Gulf Coast Eye Care
10.2005 - 05.2006

Domestic Sales Reservation Agent

Continental Airlines
04.1999 - 10.2005

Regional Laboratory Director Assistant Manager

Kaiser Permanente Medical Center
11.1996 - 09.1998

Medical Transcriptionist

OncoDiagnostic Laboratory, Inc.
06.1991 - 11.1996

Associate of Applied Business - Business Administration And Management

ICM School of Business

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