Whitney King
Greeley,CO
Summary
Dynamic individual with hands-on experience in export documentation and managing teams and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Care Manager
Lineage
Windsor, CO
07.2025 - Current
- Developed new employees and on-going performance assessment of current employees.
- Prepared and processed export documentation according to customs regulations, laws or procedures.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Care Manager
Lineage
Greeley, CO
05.2023 - 07.2025
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handle complex customer issues professionally and efficiently.
- Develop talent within the customer care team by cross-training and fostering a learning environment.
- Onboarding new customers.
- Building strong relationships with both internal and external customers.
- Manage daily operations of the customer care team while working alongside operations team to ensure we continuously provide great and consistent customer service.
Senior Customer Service Representative
Lineage
Greeley, CO
07.2018 - 05.2023
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Check in and out drivers for orders picking up out of the facility.
- Prepared export documentation for customers and tracked performance on documentation turn time and accuracy.
- Communicated with USDA regarding loads shipping out of the facility and documentation needs.
Assistant General Manager
Homewood Suites by Hilton
Greeley, CO
01.2016 - 07.2018
- Maintained business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted on interviewing and hiring new employees for the company.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback in order to find areas where the facility could improve.
Education
High School Diploma -
Greeley Central High School
Greeley, CO05-2016
Skills
- Collaborating with multiple departments
- Customer relations
- Delegation and supervision
- Proficient in core programs for Lineage such as Salesforce, Lineage Link, LinOs Connect
- Training and mentoring
- Customer experience improvement
- Export Documentation and FSIS Regulation Understanding
Timeline
Customer Care Manager
Lineage
07.2025 - Current
Customer Care Manager
Lineage
05.2023 - 07.2025
Senior Customer Service Representative
Lineage
07.2018 - 05.2023
Assistant General Manager
Homewood Suites by Hilton
01.2016 - 07.2018
High School Diploma -
Greeley Central High School