Whitney King
Greeley,CO
Summary
Dynamic individual with hands-on experience in export documentation and managing teams and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Care Manager
Lineage
07.2025 - Current
- Developed new employees and on-going performance assessment of current employees.
- Prepared and processed export documentation according to customs regulations, laws or procedures.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Care Manager
Lineage
05.2023 - 07.2025
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handle complex customer issues professionally and efficiently.
- Develop talent within the customer care team by cross-training and fostering a learning environment.
- Onboarding new customers.
- Building strong relationships with both internal and external customers.
- Manage daily operations of the customer care team while working alongside operations team to ensure we continuously provide great and consistent customer service.
Senior Customer Service Representative
Lineage
07.2018 - 05.2023
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Check in and out drivers for orders picking up out of the facility.
- Prepared export documentation for customers and tracked performance on documentation turn time and accuracy.
- Communicated with USDA regarding loads shipping out of the facility and documentation needs.
Assistant General Manager
Homewood Suites by Hilton
01.2016 - 07.2018
- Maintained business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted on interviewing and hiring new employees for the company.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback in order to find areas where the facility could improve.
Education
High School Diploma -
Greeley Central High School
Greeley, CO05-2016
Skills
- Collaborating with multiple departments
- Customer relations
- Delegation and supervision
- Proficient in core programs for Lineage such as Salesforce, Lineage Link, LinOs Connect
- Training and mentoring
- Customer experience improvement
- Export Documentation and FSIS Regulation Understanding
Timeline
Customer Care Manager
Lineage
07.2025 - Current
Customer Care Manager
Lineage
05.2023 - 07.2025
Senior Customer Service Representative
Lineage
07.2018 - 05.2023
Assistant General Manager
Homewood Suites by Hilton
01.2016 - 07.2018
High School Diploma -
Greeley Central High School