Whitney Lamping
Chehalis,WA
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 6 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
18
18
years of professional experience
Work History
Clinic Manager
Heritage Family Medicine
Olympia, WA
05.2006 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Improved patient satisfaction through effective communication and compassionate care.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Ordered all medical and office supplies and kept check on inventory levels.
- Negotiated with vendors and suppliers to secure cost-effective contracts for essential equipment and services, contributing to overall financial stability for the clinic.
- Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic's needs.
- Managed referrals and pre-certifications for advanced imaging.
Education
Medical Assisting, Xray Technician -
Maric College
North Hollywood, CA 06.2005
Skills
- Administrative Leadership
- Clinical management
- Employee Training
- Scheduling
- Records Management
- Back office
- Critical Thinking
- Employee Work Scheduling
- Clinical Staff Management
Timeline
Clinic Manager
Heritage Family Medicine
05.2006 - Current
Medical Assisting, Xray Technician -
Maric College