Summary
Overview
Work History
Education
Skills
Certification
Seeking Opportunities In:
Timeline
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Whitney Langle

Granger,IN

Summary

Dedicated and versatile professional with over 15 years of experience in customer service, administrative support, and office coordination. Known for high-volume call management, multitasking in fast-paced environments, and providing dependable support to executive teams. Recognized for adaptability, quick learning, and unwavering commitment to excellence. Seeking to leverage experience into a new role with opportunity for growth and expanded responsibility. Experienced with managing front desk operations and ensuring positive first impressions for clients and visitors. Utilizes strong communication skills to coordinate effectively with staff and clients, ensuring smooth operations and problem-solving skills. Knowledge of administrative procedures and organizational strategies contributes to a well-managed office environment. Driven administrative professional with a comprehensive background in managing office operations and client interactions. Proven ability to enhance efficiency of workplace procedures while maintaining high standards of service. Exhibits strong team collaboration and adaptability to meet dynamic business needs, leveraging communication and organizational skills to achieve results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Corporate Receptionist

Forest River, Inc
01.2019 - 01.2024
  • Managed all incoming calls across departments using a multi-line switchboard handling thousands of weekly calls.
  • Directed all incoming and outgoing mail for the entire company.
  • Provided direct administrative support to the CEO, CFO, and payroll department.
  • Assisted with sensitive documents, internal communications, and office logistics.
  • Acted as a central point of contact for internal departments and external visitors.
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
  • Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.

Server & Bartender

Various Restaurants
01.2011 - 01.2019
  • Delivered high-quality service in fast-paced restaurant environments.
  • Managed multiple tables and customer interactions with efficiency and professionalism.
  • Handled transactions, resolved customer issues, and maintained a welcoming atmosphere.
  • Developed strong communication and conflict-resolution skills.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Built strong relationships with regular clients, leading to increased bookings for private events.
  • Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
  • Managed inventory and restocked bar supplies, ensuring seamless operation during peak hours.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Worked for special events such as weddings, private parties, and events.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.

Delivery Coordinator

Menards
01.2012 - 2013
  • Coordinated routes for delivery drivers and verified inventory accuracy for outgoing orders.
  • Completed all paperwork and documentation for deliveries.
  • Interacted with customers and staff to ensure smooth delivery operations.
  • Inspected merchandise for damage and accuracy against order documents.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Worked with vendors to schedule daily pickups and weekly deliveries.

Education

High School Diploma -

Penn High School
Mishawaka, IN
06-2011

Skills

  • Executive & Administrative Support
  • Multi-Line Phone & Switchboard Systems
  • Mail & Office Operations
  • Customer Service & Client Interaction
  • Delivery & Logistics Coordination
  • Scheduling & Calendar Management
  • Communication & Interpersonal Skills
  • High-Volume Task Management
  • Team Collaboration & Adaptability
  • File organization
  • Scheduling appointments
  • Document management
  • Mail management
  • Telephone skills
  • Time management
  • Phone etiquette
  • Data inputting
  • Multi-line telephone operation
  • Professional demeanor
  • Tech-Savvy
  • Teamwork
  • Multitasking and prioritization

Certification

CPR Certified

Seeking Opportunities In:

  • Administrative Coordination
  • Office Management
  • HR Support
  • Customer Success
  • Internal Operations
  • Executive Support

Timeline

Corporate Receptionist

Forest River, Inc
01.2019 - 01.2024

Delivery Coordinator

Menards
01.2012 - 2013

Server & Bartender

Various Restaurants
01.2011 - 01.2019

High School Diploma -

Penn High School

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