Whitney Larkins
Aurora,CO
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Stinker Stores
Aurora, CO
01.2020 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
GED -
Center For Work Education And Employment
Denver, CO04-2010
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Time management
- Team collaboration
- Workload management
- Vendor relationship management
- Customer relationship management (CRM)
- Verbal and written communication
- Customer service and satisfaction
- Decision-making
- Task delegation
- Employee supervision
- Team leadership
- Problem-solving
Affiliations
I love to attend church every Sunday with my family. I am big on giving to others, I also love to travel, shop and watch television. I am also a devoted wife and mother.
Timeline
Assistant Manager
Stinker Stores
01.2020 - Current
GED -
Center For Work Education And Employment
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