Whitney Lau
Honolulu,HI
Summary
Motivated professional with experience working in a public service agency, managing employees, and upholding policy and procedures. Has experience in working with diverse agencies to either lead and/or assist in programs from start to finish. A proven record of being detail oriented, self-starter, and known to put the client first and bring forth a win-win solution.
Overview
12
12
years of professional experience
Work History
CASH MANAGEMENT SUPERVISOR
HAWAIIAN PROPERTIES LTD
07.2020 - Current
- Establish and maintain Standard Operating Procedures for the accounts payable and cash management related functions
- Supervise and monitor Accounts Payable Clerks and Cash Management Specialists regarding all tasks and functions, including workload allocation, procedure/deadline adherence, and back-up coverage
- Train and evaluate AP and CM staff to enhance performance, development, and work product (ongoing and on the annual evaluation)
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Research and resolve outstanding balances on vendor accounts and association accounts
- Review and approve Transfer of Fund requests as directed by the Board and Property Manager
- Open/close bank accounts as directed by the Association
- Handle customer service calls from owners, tenants, staff, and private sectors in a professional manner.
Child Care Program Director
YMCA of Honolulu-Kalihi Branch
Honolulu, HI
08.2012 - 01.2020
- Customer service oriented in requests and complaints, and troubleshoots to find a win-win solution
- Provide one-on-one and group meetings with staff, board members, customers, and local and state department officials
- Counsel staff and families on company policies, procedure, and financial rewards
- Creates letters for customers, new hires, and financial assistance awards via mail or email
- Experience in a high demand, fast-paced work environment
- Assist Executive Director and external agencies with program planning, coordinating, and implementing administrative and management tasks and responsibilities
- Documents and writes reports on staff, program, and customers to ensure the correct path is taken according to plan
- Extracts pertinent information and prepares and assembles information into reports for presentation to client
- Recruits, develops, trains, nurtures and recognizes effective staff; builds team spirit; leads by example
- Creates, implements, and executes organization policies and procedures to operate in an orderly and efficient work flow among all staff and management personnel
- Monitors program contract, analyzes contract documents and aligns requirements to current policy and procedures.
Education
Master’s in Public Administration Management -
Capella University
03.2017
Bachelor of Arts, Human Services, Concentration in Nonprofit Management -
Hawaii Pacific University
12.2011
Associate of Applied science, clinical medical assisting -
Remington college
05.2008
Skills
- Microsoft Office Proficient: Word, Excel, Power Point, Publisher, Outlook, Sharepoint, Teams
- Google applications
- Detailed oriented
- Able to communicate with a diverse population with various backgrounds with ease
- Commitment to organization mission and values
- Organizes and files records accordingly to organizations standards
- Experience in customer service and handling grievances, and troubleshooting those complaints
- Investment Management
- Cash Flow Management
- Team Building Leadership
- Staff Management
- Reliability
- Active Listening
References
- Jamie Umanzor, C3 Equity, Founder & President, jamie@c3equity.net, 808-688-4957
- Elaine Lum-Yamada, Cash Management Specialist, lumsmiles@gmail.com, 808-358-0973
- Brandy Elizaga, Personal Reference, brandee069@hotmail.com, 808-312-9277
Timeline
CASH MANAGEMENT SUPERVISOR
HAWAIIAN PROPERTIES LTD
07.2020 - Current
Child Care Program Director
YMCA of Honolulu-Kalihi Branch
08.2012 - 01.2020
Master’s in Public Administration Management -
Capella University
Bachelor of Arts, Human Services, Concentration in Nonprofit Management -
Hawaii Pacific University
Associate of Applied science, clinical medical assisting -
Remington college
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