Whitney LeBlanc
Houston,TX
Summary
Passionate and results-driven professional with a Bachelor's degree in Communications and extensive experience in customer service, technical troubleshooting, and training. Skilled in delivering engaging workshops and instruction tailored to diverse learning needs, including individuals with visual and auditory impairments. Proficient in communication, problem-solving, and technology integration, with a demonstrated ability to inspire and educate. Currently transitioning into education with a strong commitment to fostering inclusive learning environments and empowering students.
Overview
11
11
years of professional experience
Work History
Tier 2 Service Technician
Samsung/ Asurion
04.2022 - Current
- Performed hardware and software repairs on mobile Samsung devices
- Performed incoming/outgoing quality control test after repair completion
- Collaborate with Level 1 technician(s) to validate incoming and outgoing repair requests
- Build a rapport with Level 1 technician(s) and customer(s)
- Provide customer support on all incident matters high/low
- Established meetings to provide Level 1 training to enhance customer experience
- Provide thorough documentation on all requests
Sales/Service Specialist
Samsung/ 2020 Companies
01.2019 - 04.2022
- .Delivered technology workshops on new devices and software, simplifying complex concepts for users of all experience levels
- Conducted specialized workshops for individuals who are blind or deaf, teaching adaptive software to enhance accessibility and simplify daily tasks
- Troubleshot and resolved complex device issues, developing patience and problem-solving skills applicable to education
- Trained colleagues on troubleshooting procedures, showcasing leadership and teaching abilities
- Increased NPS (customer survey) score by 30 % within 1 month
Service Consultant
Group 1 Automotive
01.2016 - 06.2018
- Maintained professional relationships with clients, emphasizing interpersonal and communication skills crucial for engaging with students and parents
- Led a team of service technicians, providing training, development, and motivational support, directly aligning with classroom leadership
- Strengthened customer relations through proactive communication and problem-solving, ensuring satisfaction and trust
Assistant Manager
Sally Beauty
06.2014 - 01.2016
- Trained and developed new employees, implementing effective sales techniques and operational procedures
- Managed inventory and merchandise presentation, showcasing attention to detail and organizational skills applicable to lesson planning
- Enhanced customer experiences through exceptional communication and service, cultivating a supportive and engaging environment
Education
Teacher Certification Program -
Texas Teachers ACP
Texas04-2025
Bachelor of Arts - Communications
Texas Southern University
Houston, TX05.2015
Skills
- Technology Integration: Proficient in Microsoft Office, database management, and educational technology tools; experienced in teaching adaptive software for diverse needs
- Instructional Design: Skilled in developing and delivering workshops and lessons tailored to varying skill levels and abilities
- Communication: Strong written and oral communication skills, fostering effective engagement with colleagues
- Leadership & Mentoring: Experienced in training and motivating teams and individuals in professional and educational settings
- Adaptability: Effective in tailoring instructional methods to meet the unique needs of diverse learners
- Detail Oriented: Skilled at identifying when content is ineffective and proactively revising it to ensure lessons are clear, engaging, and accessible to all learners
Timeline
Tier 2 Service Technician
Samsung/ Asurion
04.2022 - Current
Sales/Service Specialist
Samsung/ 2020 Companies
01.2019 - 04.2022
Service Consultant
Group 1 Automotive
01.2016 - 06.2018
Assistant Manager
Sally Beauty
06.2014 - 01.2016
Teacher Certification Program -
Texas Teachers ACP
Bachelor of Arts - Communications
Texas Southern University
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