Whitney Lenahan
Cleveland,OH
Summary
A diligent employee with strong customer service, multitasking, and time management skills.
Committed to delivering a positive experience for every supplier.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Services Associate
RapidRatings
Cleveland, OH
09.2023 - Current
- Conduct outreach to suppliers for the clients.
- Collaborate with cross-functional teams.
- Assist in resolving both the supplier and the client inquiries and issues effectively.
English Head Teacher
Sesame Street English
Taichung, Taiwan
07.2020 - 06.2022
- Designed and implemented a curriculum to teach English to Mandarin speakers of all levels.
- Managed and evaluated the teaching quality of both foreign and Chinese teachers.
- Organized and implemented school events.
- Recruited and trained new teachers.
- Assisted in recruiting new students.
School Branch Supervisor
Kids Castle English LLC.
Shanghai, China
07.2018 - 06.2020
- Designed and implemented a curriculum to teach English to Mandarin speakers of all levels.
- Managed and evaluated the teaching quality of both foreign and Chinese teachers.
- Organized and implemented school events.
- Recruited and trained new teachers.
- Assisted in recruiting new students.
- Conduct regular parent meetings to discuss student progress and address concerns.
Education
Bachelor of Arts (BA) in Journalism -
Chinese Culture University
Taipei06.2011
Skills
- Effective communication
- Multicultural awareness and sensitivity
- Adaptability and flexibility
- Team collaboration
- Problem-solving
- Classroom management
- Technology integration in teaching
- Curriculum development
- Lesson planning
- Student assessment and progress tracking
Certification
- TESOL (Teaching English to Speakers of Other Languages)
- TCSOL (Teaching Chinese to Speakers of Other Languages)
Hobbies and Interests
- Cooking
- Eating
- Candle making
- Language learning
- Embroidery
- Traveling
- Hiking
- Biking
Timeline
Member Services Associate
RapidRatings
09.2023 - Current
English Head Teacher
Sesame Street English
07.2020 - 06.2022
School Branch Supervisor
Kids Castle English LLC.
07.2018 - 06.2020
Bachelor of Arts (BA) in Journalism -
Chinese Culture University