Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Lesesne

Charlotte,NC

Summary

Dependable and highly organized customer service professional with expertise in customer service, data entry, and records management. Proven ability to provide top-notch service, build strong customer relationships, and resolve issues efficiently. A self- motivated team player with excellent communication and interpersonal skills, dedicated to meeting deadlines and exceeding customer expectations.

Overview

4
4
years of professional experience

Work History

MEMBER SUPPORT SPECIALIST

Hotel Engine
11.2022 - Current
  • Provide exceptional service to members through courteous and professional interactions via phone, email, and chat.
  • Manage and update member reservations, ensuring accuracy and satisfaction.
  • Maintain con dentiality and security while handling sensitive information.
  • Process member applications, update accounts, and maintain accurate records.
  • Utilize sound judgment to accommodate member requests and resolve issues promptly.
  • Build and foster loyal and trusting relationships with members.
  • Focus on delivering excellent customer service and e cient issue resolution.

CUSTOMER SERVICE SPECIALIST

QVC, Wester
09.2021 - 11.2022
  • Offered personalized customer service, addressing inquiries, and resolving basic customer account issues.
  • Responded to telephone inquiries and complaints following established procedures.
  • Maintained in-depth knowledge of company products to provide valuable suggestions and recommendations.
  • Efficiently processed orders, returns, and exchanges, ensuring accuracy.
  • Stayed updated on current products, services, promotions, pricing, policies, and procedures.
  • Consistently met daily customer service quotas while maintaining high-quality service standards.


ASSISTANT MANAGER OF OPERATIONS

Altar'd State
07.2019 - 08.2021
  • Assisted the Store Manager in supervising daily operations, including staffing, scheduling, and payroll management.
  • Managed daily store activities, ensuring exceptional customer interactions and service.
  • Oversaw equipment, supplies, and materials orders and maintained budget costs and income records.
  • Provided coaching and training to employees and staff members.
  • Assisted in calendar management, travel arrangements, and company event coordination.

Education

BACHELOR OF ARTS (B.A - INTERNATIONAL RELATIONS

Florida International University
Miami, FL

Skills

  • Customer Service Excellence
  • Data Entry and Records Management
  • Effective Communication
  • Interpersonal Skills
  • Problem Solving
  • Confidentiality and Security
  • Time Management
  • Relationship Building
  • Multitasking
  • Organization

Timeline

MEMBER SUPPORT SPECIALIST

Hotel Engine
11.2022 - Current

CUSTOMER SERVICE SPECIALIST

QVC, Wester
09.2021 - 11.2022

ASSISTANT MANAGER OF OPERATIONS

Altar'd State
07.2019 - 08.2021

BACHELOR OF ARTS (B.A - INTERNATIONAL RELATIONS

Florida International University

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Whitney Lesesne