Whitney Littlejohn
Omaha,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Clinical Support Assistant
Hillcrest Health
05.2023 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility..
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Answered phone calls and managed 300 emails per day.
Staffing Assistant
Hillcrest Healthcare
05.2023 - Current
- Set schedules for 30 plus clinical employees by planning and designating shifts and hours.
- Collaborated with management to develop optimal staffing plans, ensuring adequate coverage
- Managed last-minute schedule changes.
Medication Aide
Ensign Services Inc.
04.2020 - Current
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Direct Support Professional
Duet
05.2014 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for 5 individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Life Enrichment Director
Ensign Services Inc.
09.2021 - 09.2023
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Coordinated holiday decorating of facility, garnering help of residents and staff.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Structured monthly activity calendars based on feedback received from both internal and external stakeholders.
- Collaborated with interdisciplinary teams to ensure cohesive approach towards resident care planning and implementation.
- Reduced resident isolation by promoting socialization opportunities within the community environment.
- Managed budgetary constraints while providing high-quality programming options for all residents.
- Maintained detailed documentation of all activities conducted within the department for accurate reporting purposes.
Education
High School Diploma -
Hinkley High School
Aurora, CO2003
No Degree -
Metropolitan Community College
Omaha, NE05.2021
Timeline
Clinical Support Assistant
Hillcrest Health
05.2023 - Current
Staffing Assistant
Hillcrest Healthcare
05.2023 - Current
Life Enrichment Director
Ensign Services Inc.
09.2021 - 09.2023
Medication Aide
Ensign Services Inc.
04.2020 - Current
Direct Support Professional
Duet
05.2014 - Current
High School Diploma -
Hinkley High School
No Degree -
Metropolitan Community College
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