Whitney Lorenz

• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Communicated regularly with physicians and nurses to choose appropriate therapy and resolve dosage errors.
• Reviewed, evaluated and monitored laboratory data to drive safe and effective medication therapy in accordance with patient's weight and kidney function.
• Developed positive, trusting relationships with providers and nurses to achieve excellent patient care.
• Effectively resolved insurance rejections and other billing issues.
• Reviewed and evaluated orders for non-formulary to identify generic alternatives.
• Properly compounded and dispensed topical medications as well as oral suspensions.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Performed monthly controlled substance inventory checks.
• Earned and maintained respect from patients while also cultivating productive and trusting relationships.
• Ordered pharmacy supplies and kept check on inventory levels.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Scheduled pharmacy technicians to guarantee adequate coverage for each shift as well as adhere to hour requirements.
• Worked with team members to ensure important family events were not missed even if extra hours needed to be worked on my part.
• Led team of 3 technicians per shift by assigning duties and ensuring time-sensitive tasks were completed first.
• Resolved disagreements between coworkers as well as handling and documenting issues with such technicians.
• Trained & advised new employees in properly entering prescriptions, resolving insurance issues, filling prescriptions and dealing with upset customers.
• Monitored and maintained all inventory, including over-the-counter products in a way to control costs but have adequate supply on hand.
• Tracked usage of expensive drug products to minimize costs and increase gross profit.
• Acted as a preceptor for UW-Madison as well as Concordia Pharmacy students.
• Conducted interviews and controlled hiring of new technicians.
• Made sure all invoices were submitted to accounts payable in a timely fashion.
• Developed personal relationships with coworkers and patients.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.

• Administered pneumonia, shingles, tetanus and influenza vaccines within the pharmacy and traveled to businesses for influenza clinics.
• Verified up to 400 prescriptions per day.
• Traveled to numerous locations within Northern Wisconsin to cover open pharmacist shifts.
• Provided complete consultations to each customer to ensure proper use of new prescriptions, confirm correct use of refills and explain potential side effects.
• Advised medical professionals on alternative medications to help minimize costs for patients.
• Prepared topical and oral compounded products.
• Developed personal relationships with customers.
• Evaluated patient profiles to determine drug-drug interactions, duplicate therapy as well as over and under use of prescriptions.
• Entered and filled prescriptions when staffing was low.
• Completed adherence calls to patients to determine potential issues or areas for improvement.
• Advised patients on over-the-counter products that were appropriate based on symptoms, previous therapies and current drug and disease profiles.

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