Whitney Loudermilk
GAINESVILLE,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Georgia Department Of Transportation
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on different aspects of the company
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for administrative purposes
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Florist Assistant
All In Bloom Studio
03.2023 - 09.2023
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Participated in inventory management tasks such as tracking stock levels, placing orders for supplies, and organizing storage areas to optimize space usage.
- Managed social media accounts for the store, showcasing current projects, promotions and events to increase online presence resulting in higher engagement rates.
- Received online orders as well as over-the-phone orders to provide customers with multiple ordering options
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Updated website to provide customers with the latest variey of florals and arrangements
Website Manager
Boots ETC
11.2021 - 03.2023
- Purchased bulk and special orders from a variety of vendors to replenish stock all while abiding by the company guidelines
- Provided every order with purchase order numbers and tracking numbers for a smooth and organized ordering process
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Boosted online engagement with the creation of compelling content, including articles and multimedia elements.
- Answered phone calls regarding customer website inquires, website products, as well as in-store products
- Completed inventory for all products
- Added and amended products on website
- Provided great customer service online as well as in-store
- Made sure orders were packaged correctly and sent out in a timely manner
- Kept records of all recent purchases just in case needed for future use
- Amended and approved time sheets on time for the pay period
- Put new employee information into the system
Education
Associate of Science - Biology
University of North Georgia
Oakwood, GA05.2022
High School Diploma -
Habersham Central High School
Mount Airy, GA05.2018
Skills
- Customer Service
- Data Entry
- Office Administration
- Documentation And Reporting
- Invoice Processing
- Mail handling
- Excel spreadsheets
- Data organization
- Purchasing Experience
- Dedicated and Puntual
- Microsoft Outlook
- Computer Proficiency
Timeline
Administrative Assistant
Georgia Department Of Transportation
09.2023 - Current
Florist Assistant
All In Bloom Studio
03.2023 - 09.2023
Website Manager
Boots ETC
11.2021 - 03.2023
Associate of Science - Biology
University of North Georgia
High School Diploma -
Habersham Central High School
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