Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Loveland

Joplin,Mo

Summary

Dynamic and results-oriented professional with extensive experience at Parkview Animal Hospital, specializing in customer service and veterinary assistance. Excelled in team collaboration and relationship building, significantly enhancing client satisfaction and patient care. Skilled in appointment coordination and problem-solving, adept at creating positive experiences under pressure. Demonstrated a strong commitment to professional development and team success.

Overview

11
11
years of professional experience

Work History

Customer Service

Parkview Animal Hospital
07.2013 - 10.2024
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Assisted veterinarians with restraining animals during examinations to assess injuries.
  • Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
  • Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
  • Improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
  • Supported veterinary staff during emergencies, providing urgent care assistance when needed.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
  • Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
  • Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted senior staff with blood analyses and physical assessments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.
  • Monitored laboratory animal behavior and health.
  • Restrained animals for examination and treatment.
  • Assisted veterinarians with euthanasia of animals.
  • Kept detailed records of animal treatments and medications.
  • Groomed animal coats, clipped claws and polished teeth for canines and felines.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Veterinarian Assistant

Parkview Animal Hospital
07.2013 - 10.2024
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Assisted veterinarians with restraining animals during examinations to assess injuries.
  • Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
  • Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
  • Improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
  • Supported veterinary staff during emergencies, providing urgent care assistance when needed.
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
  • Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
  • Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted senior staff with blood analyses and physical assessments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.
  • Monitored laboratory animal behavior and health.
  • Restrained animals for examination and treatment.
  • Assisted veterinarians with euthanasia of animals.
  • Kept detailed records of animal treatments and medications.
  • Groomed animal coats, clipped claws and polished teeth for canines and felines.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma - Basic

Shiloh Christian School
Springdale Ark
05.1988

Skills

  • Team Collaboration
  • Relationship Building
  • Customer Engagement
  • Online chat and email
  • Call center experience
  • Shipment Tracking
  • Customer Relationship Management
  • Client Engagement
  • Appointment Coordination
  • Payment management
  • Team training and development
  • Customer Retention
  • Customer Needs Assessment
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Understanding Customer Needs
  • Calm Under Pressure
  • Active Listening
  • Customer Relations
  • Phone Etiquette

Timeline

Customer Service

Parkview Animal Hospital
07.2013 - 10.2024

Veterinarian Assistant

Parkview Animal Hospital
07.2013 - 10.2024

High School Diploma - Basic

Shiloh Christian School

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Whitney Loveland