WHITNEY Massey

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• Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
• Analyze factual data from management information systems that track the effectiveness, efficiency, and productivity of Union County operations.
• Mentored and coached team members on QA topics and strategies.
• Monitors and reviews the adequacy and timely submission of reports on CES integration and participation, as documented in the mandatory reporting system.
• Prepare reports and briefings to Union County leadership based on ongoing analysis of program data.
• Develop and monitor Continuous Quality Improvement plans for Human Service Programs to provide up-to-date performance and policy compliance.
• Serve as the agency point of contact for Continuous Quality Improvement plans and program leadership.
  

• Monitored and reviewed the adequacy and timely submission of clinical documentation, as documented in the agency data management system.
• Prepared reports and briefings to agency leadership based on ongoing analysis of program data.
• Provided guidance and technical assistance to resolve discrepancies in documentation and clinical practice.
• Completed a comprehensive quantitative and qualitative analysis and developed quality assurance indicators.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Analyzed quality and performance data to support operational decision-making.