Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Whitney Master

Shepherdstown

Summary

A dynamic professional with extensive experience in operations management. Excelling in customer service, inventory management, and possessing outstanding problem-solving and organizational skills. I am a dependable and enthusiastic worker, with high energy, and an upbeat attitude, with a tendency to motivate others. Proven ability to lead teams, ensure OSHA and FED/STATE LAW compliance, and enhance productivity. Recognized for outstanding performance and adaptability in fast-paced environments, consistently achieving high standards and fostering strong relationships with clients and suppliers. Dedicated to helping a company grow and reach maximum success through ever-evolving times.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Floor Porter

National Conservation Training Center, Aramark
Shepherdstown
09.2022 - Current
  • Operate manual utility vehicles to transport necessary equipment to needed locations on campus.
  • Safely utilize hydraulic lift gates and proper lifting techniques to unload materials.
  • Maintain a high standard of cleanliness, and safe access to common areas inside and outside of lodges.
  • Supports guests by promptly responding to inquiries or complaints, as well as maintaining their privacy and personal information at a highly secured government facility.
  • Uphold and rotate inventory for each lodge to ensure accurate counts and availability of supplies.
  • Cross-trained from Room Attendant to Laundry Room Attendant to Floor Porter out of necessity for the company to maintain a steady flow and high success rates.
  • Demonstrates dedication and enthusiasm through top-level performance.
  • Versed in safely operating different industrial equipment, such as washers, dryers, flatirons, floor buffers, floor strippers, extractors, snow/leaf blowers, pressure washers, and more.
  • Stripped, sealed and polished floors.
  • Handled, mixed, stored, and disposed of chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Managed household errands and other essential duties for teammates, guests, and the facility itself.

Package Sorter/Learning Ambassador

Amazon, DBA7
Williamsport
11.2021 - 08.2022
  • Hired as a package sorter during the peak holiday season, I was quickly noticed for my outstanding performance and promoted to training ambassador.
  • Trained new hires and walked them through the onboarding and training process.
  • Inducted and sorted packages at a high rate, with minimal errors.
  • Picked and staged outgoing packages.
  • Safely use equipment such as conveyor belts, hydraulic pallet jacks, hand carts, warehouse carts, and more.
  • Recognized as Employee of the Month for hard work, reliability, and outstanding performance.
  • Inspected packages for damages or defects, and recorded any issues found.
  • Responsible for maintaining a clean work environment by removing debris from the loading docks, and ensuring foot traffic flows safely in the proper direction.
  • Successfully utilized and trained associates on the handheld computers and scanning devices used to perform duties.
  • Regularly and safely lifted 50 lbs.

General Manager of Operations

Shepherdstown Liquors
Shepherdstown
10.2010 - 11.2021
  • Hired at a startup business as Assistant Manager/Key Holder and later promoted to General Manager.
  • Helped to design and put together the store layout, selected products to carry, recruited bar accounts, established, and maintained rapport with distributors and their representatives, along with our local ABC enforcement officers.
  • Became well-versed in QuickBooks POS, VEND POS, cash registers, the WVABCA Portal, credit card machines, the WV Lottery machine, and more.
  • Interviewed, hired, trained, coached, issued warnings, and terminated associates when necessary.
  • Attended tradeshows and was responsible for placing bulk orders (into the $100s of $1,000s at times).
  • Submitted proper documentation for Special Event Licenses for in-store tastings, as well as personally hosted the events.
  • Enforced the importance of following ABCA, federal, and state laws along with our store policies.
  • Organized and rotated the sales floor, displays, and stock rooms.
  • Oversaw daily operations from opening to closing the store, received and put away deliveries, put together bar orders, monitored inventory and placed orders, created employees' work schedules, and oversaw finances and budget management.
  • Excelled in customer service and learned to professionally calm some of the most difficult customers.
  • I attended tastings and private events to educate myself and the staff on new or specific products.
  • Oversaw an expansion of the store, and later a relocation.
  • Negotiated with bar accounts to recruit them and/or to retain their business.

Production Manager

Mountaineer Brand
Shepherdstown
10.2014 - 02.2017
  • I originally came on part-time to help a small business owner package and make products to sell on Amazon.
  • With the company's success and expansion, I helped to train new associates and lead the production and shipping teams.
  • Ordered all supplies (ingredients, packaging, and labeling), and maintained a steady inventory.
  • Created various new products to add to our existing line.
  • Established rapport with distributors to guarantee the best pricing and timely shipments.
  • Quality control.
  • Lead tours of the facility for special guests or during open house events open to the public.
  • Kept areas clean and safe from hazards.
  • Delegated tasks, and oversaw productivity.

Education

High School Diploma -

Jefferson High School
Shenandoah Junction, WV
05-2005

Some College (No Degree) - Business Administration And Management

Everest University Online
Tampa, FL

Skills

  • Start-up business expertise
  • Exemplary customer service
  • Inventory and budget management
  • Quick learner and adaptable
  • Conflict resolution
  • Team leadership
  • Experienced in a variety of settings
  • Professionalism
  • Detail-oriented
  • Problem-solving skills
  • Communication skills
  • OSHA/Safety compliance
  • Federal and state law compliance
  • Equipment operation
  • Chemical handling
  • Multitasking and efficient time management
  • Vendor relations and negotiations
  • Loss prevention
  • Visual merchandising
  • Enthusiasm to learn new skills

Accomplishments

  • Employee of the month with Amazon, DBA7 (First female during my tenure)
  • Employee of the month NCTC, Aramark Housekeeping (First one to ever receive this acknowledgment within the department)
  • Promoted to higher positions fairly quickly at every job
  • Played a key role in the start-up of two highly success business that are now top competitors in their industry.
  • Interviewed for multiple news articles regarding Shepherdstown Liquors and Mountaineer Brand

Certification

  • WV Licensed driver
  • Defensive driving course for US Government
  • Can pass a Government background check

Timeline

Floor Porter

National Conservation Training Center, Aramark
09.2022 - Current

Package Sorter/Learning Ambassador

Amazon, DBA7
11.2021 - 08.2022

Production Manager

Mountaineer Brand
10.2014 - 02.2017

General Manager of Operations

Shepherdstown Liquors
10.2010 - 11.2021

High School Diploma -

Jefferson High School

Some College (No Degree) - Business Administration And Management

Everest University Online

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Whitney Master