Whitney Mathes
Summary
Collaborative leader with dedication to partnering with coworkers and staff to promote an engaged and empowering work culture. Problem-solver dedicated to streamlining operations and promoting organizational efficiency.
Overview
12
12
years of professional experience
Work History
Administrative Assistant II
Canadian County Health Department
12.2022 - Current
- Train, manage, and motivate employees to be productive, accurate, and engaged in work.
- Create and implement streamlined processes for clerical staff to enhance efficiency and reduce errors in data, insurance, and billing entry.
- Provide support and guidance to clerical staff during clinic, including answering questions regarding client demographics and insurance entry, billing/coding, payment collection, record format and retention, client questions, and any other questions pertaining to clerical functions.
- Perform chart audits to verify accuracy of record format/retention and accuracy of data entry of client demographic, insurance, billing, coding, and payment information into records system.
- Guide clerical staff when errors are identified during audit to correct mistakes and consult with Records Consultants as necessary to complete corrections. Reassign trainings and coach as necessary when repetitive errors are identified.
- Serve as an active member on workgroups for WIC, Immunizations, Check-In/Check-Out, and Records and Community Health Systems during the ongoing implementation of a new Electronic Health Records system. Attend regular meetings, collaborate with county office, central office, and vendor staff to create workflows, voice subject area knowledge, and review documentation and provide feedback to vendor.
- Develop schedules for clerical assignments to ensure adequate coverage for all program areas.
- Run monthly reports for verification of deposits, credit card transactions, close chart records, duplicate records, WIC notices, and vendor billing accurately and on schedule. Collaborate with District Business Manager, Records Consultants, and APO as necessary to correct any errors identified.
- Communicate effectively with Nursing, WIC, Guidance, Early Intervention, Social Work, and Community Engagement program area supervisors to establish team priorities and promote efficiency and cohesiveness among staff.
Administrative Technician III
Kingfisher County Health Department
06.2021 - 12.2022
- Communicate information effectively with other clerical staff, nursing staff, and clients to ensure the best client experience.
- Accurately create, maintain, and file client records.
- Perform self-chart audits for supervisor to verify accuracy and work to correct errors in charting.
- Complete monthly reports for WIC services correctly and on schedule.
- Provide clerical support to staff and clients, including taking phone calls, scheduling appointments, and ensuring the proper completion of paperwork.
- Meticulously maintain a daily cash drawer, receive client payments, and prepare deposit reports.
- Assist clients with applications for Medicaid and WIC services.
- Complete all tasks while strictly protecting privacy for all clients.
Legal Administrative Assistant
Pioneer Telephone Cooperative, Inc.
01.2017 - 05.2021
- Draft, edit, and distribute policy and procedure manuals for retail staff in both Cellular and Telephone/Internet Departments.
- Manage invoicing, billing, and order fulfillment for telephone directory listings for outside vendors.
- Maintain accurate log of all outside contractor insurance information to insure compliance and adequate coverage during completion of contract work.
- Make changes to tariffs regarding change to prices, terms, policies and procedures and submit to outside counsel for filing to ensure compliance with Corporation Commission requirements.
- Manage tickler file of recurring contracts company wide and collaborate with members of various departments to ensure renewals are executed and finalized on schedule.
- Provide clerical support to the legal department by answering phones, scheduling meetings, and distributing mail to appropriate personnel.
- Participated in the Leadership Development Program over a course of 13 months, including training and development of skills in the areas of communication, presentation, efficiency, conflict resolution, collaboration, and leadership.
Residential Home Cleaner
Self-Employed
01.2014 - 01.2017
- Manage paperwork, scheduling, and payments for ten client households on a recurring basis.
- Clean and sanitize all surfaces of the home.
- Mop and vacuum all floors in the home.
- Dust, organize, and tidy all living areas.
- Deep clean problem areas of the home as needed.
Legal Administrative Assistant
Harrison & Mecklenburg, Inc.
05.2013 - 01.2014
- Draft and edit legal documents for title opinions, estate documents, and family court proceedings.
- Prepare and file court documents for a variety of cases.
- Transcribe dictation for attorneys.
- Provide clerical support such as answering telephones, distributing mail, scheduling appointments, and billing for attorneys.
Retail Office Manager
Communication Solutions
01.2012 - 02.2013
- Hire, train, and schedule staff for retail store.
- Complete monthly inventory and commission reports accurately and on schedule.
- Answer customer questions and concerns professionally.
- Sell products and complete contracts for new and existing customers.
Education
Redlands Community College
El Reno, OKSouthwestern Oklahoma State University
Weatherford, OKOklahoma State University - Oklahoma City
Oklahoma City, OKTimeline
Administrative Assistant II
Canadian County Health Department
12.2022 - Current
Administrative Technician III
Kingfisher County Health Department
06.2021 - 12.2022
Legal Administrative Assistant
Pioneer Telephone Cooperative, Inc.
01.2017 - 05.2021
Residential Home Cleaner
Self-Employed
01.2014 - 01.2017
Legal Administrative Assistant
Harrison & Mecklenburg, Inc.
05.2013 - 01.2014
Retail Office Manager
Communication Solutions
01.2012 - 02.2013
Redlands Community College
Southwestern Oklahoma State University
Oklahoma State University - Oklahoma City
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