Whitney May
Lil Rock ,AR
Summary
Dynamic professional with experience at SUBWAY® Restaurants, excelling in customer service and food preparation. Proven ability to enhance workflow efficiency and train team members, ensuring high standards of cleanliness and organization. Recognized for problem-solving skills and a commitment to customer satisfaction, consistently meeting sales targets through effective upselling techniques.
Overview
2026
2026
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
- Prepared sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Greeted guests, promoted specials, and took orders.
- Ensured adherence to health regulations while preparing food items and maintaining equipment hygiene.
- Implemented new procedures for food handling, improving overall product quality and consistency.
- Trained new employees on sandwich preparation techniques and safety protocols.
- Collaborated with team members to optimize workflow during peak hours for efficiency.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Mental Health Tech
Taylor Hardin Mental Hospital
08.2020 - 12.2025
- Monitored patient behavior and mental health status, ensuring safety and well-being.
- Assisted in implementing individualized treatment plans under clinical supervision.
- Documented patient progress and observations accurately in medical records.
- Facilitated therapeutic group activities to promote social interaction and engagement.
- Collaborated with healthcare team members to coordinate patient care effectively.
- Administered medications as prescribed, following established protocols for accuracy.
- Conducted crisis intervention techniques to manage acute psychiatric episodes safely.
- Educated patients on coping strategies and wellness practices during recovery process.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Provided emotional support to patients, helping them cope with mental health challenges.
Production Worker
Mercedes
07.2016 - 2020
- Operated machinery to assemble products efficiently and accurately.
- Followed safety protocols to maintain a secure work environment.
- Conducted quality inspections to ensure adherence to production standards.
- Assisted in training new employees on equipment and procedures.
- Implemented improvements that enhanced workflow efficiency on the production line.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Education
GED -
Tuscaloosa County High
Northport, AlSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Cleanliness and hygiene
- Cleaning and sanitizing
- Patience and empathy
- Guest service
- Heavy lifting
- POS system operation
- Task delegation
- Staff training
- POS system expertise
- Cooking
- Meal preparation
- Portion control
- Hospitality and accommodation
- Workstation organization
- Food allergy awareness
- Team player
- Multitasking and organization
- Team leadership
- Basic math
- Dependable and cooperative
Timeline
Mental Health Tech
Taylor Hardin Mental Hospital
08.2020 - 12.2025
Production Worker
Mercedes
07.2016 - 2020
Sandwich Artist
SUBWAY®Restaurants
GED -
Tuscaloosa County High