Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WHITNEY MCCLAIN

Athens,Alabama

Summary

Insightful Counselor Assistant familiar with substance abuse treatment protocols and customer service. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Counselor Assistant

Bradford Health Services
09.2020 - Current
  • Assist the Evening Administrator in providing supervision of Program Service Aides and Counselor Assistants
  • Provide comprehensive orientation, professional development and training of Program Service Aides and
  • Counselor Assistants as directed by the Evening Administrator
  • Assure proper and legible documentation of activities conducted by the evening and night shift staff
  • Supervise and coordinate facility evening and weekend treatment activities and events; along with general program activities
  • Report all occurrences/incidents to the Director of Nursing/Treatment Director, or on-call personnel, in a timely fashion
  • Understand, interpret, and implement policies and procedures regarding behavioral discipline
  • Attend and participate in supervisory meetings and clinical staffings.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Supervised meetings with family members to help create support system for clients.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Relayed relevant patient care details to supervisory staff.
  • Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Supported supplemental programming in office to enhance patient recovery and developed individual program plans.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
  • Listened to clients' concerns and provided encouragement and support.
  • Provided education on mental health topics and resources to clients.
  • Assisted clients in exploring feelings and understanding behaviors.

Cashier

Wal-Mart
04.2019 - 07.2021
  • Handle cash, credit or check transactions with customers
  • Scan goods and collect payments
  • Ensure pricing is correct
  • Redeem stamps and coupons
  • Resolve customer complaints, guide them and provide relevant information
  • Bag items carefully
  • Greet customers when entering or leaving establishment
  • Maintain clean and tidy checkout areas
  • Answer customers’ questions and get a manager if answer doesn’t solve the issue
  • Operated cash register to record transactions accurately and efficiently.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.

Assistant Counselor

Bradford Health Services
01.2015 - 09.2020
  • Supervise all program service aides and assistant counselors whenever the Assistant Treatment Director or Lead
  • Assistant Counselor are out of the building
  • Demonstrated the basic understanding of the principles of chemical dependency recovery
  • Assisted in the management of patients in the absence of their primary counselor by providing assistance in the completion of patient assessments, including intake and intervention
  • Strive to continuously use the latest knowledge of addiction treatment through conducting recovery related lectures and 12-step meetings
  • Provided timely, appropriate, and meaningful documentation for behavioral, interventions, and responses of each patients
  • Performed crisis intervention techniques in crisis situations.
  • Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
  • Designed safe and supportive environment for clients to discuss issues.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
  • Provided education on mental health topics and resources to clients.
  • Supported supplemental programming in office to enhance patient recovery and developed individual program plans.

Housekeeper

Bradford Health Services
07.2012 - 01.2015
  • Provided a clean and comfortable environment for new occupants of patients rooms by performing deep cleaning duties including, vacuuming offices and bedrooms, disinfecting all surfaces, changing all bed and bath linens, removing trash from trash cans, dusting, and bathrooms
  • Followed all regulations and procedures for infection control and reported any damages, maintenance problems, and safety hazards to management
  • Monitored all hallways and common areas to ensure facility was neat and attractive.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Adhered to professional house cleaning checklist.

Education

Bachelor’s - Business Administration And Management

Post University
10.2016

High School Diploma -

Athens High School
Athens, Alabama
05.2006

Skills

  • Positive Reinforcement Methods
  • Client Guidance
  • Safety Requirements
  • Client Documentation
  • Crisis Situations
  • Clerical Support
  • Emotional Support
  • Mental Health Support
  • Cultural Competency
  • Document Coordination
  • Teamwork Skills
  • Community Safety
  • Providing Feedback
  • Behavior Redirection
  • Customer Interaction
  • Customer Satisfaction
  • Customer Service and Assistance
  • Data Processing
  • Administrative Support
  • Customer Service
  • Collecting Information

Certification

  • Certified Peer Support Specialist

Timeline

Lead Counselor Assistant

Bradford Health Services
09.2020 - Current

Cashier

Wal-Mart
04.2019 - 07.2021

Assistant Counselor

Bradford Health Services
01.2015 - 09.2020

Housekeeper

Bradford Health Services
07.2012 - 01.2015

Bachelor’s - Business Administration And Management

Post University

High School Diploma -

Athens High School

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WHITNEY MCCLAIN