Whitney McCrimon
UnitedHealth Group
Marion,IN
13
years of professional experience
Experienced with handling patient inquiries and providing support in a healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Work History
Clinical Pharmacist Care- Remote
3 Years 6 Months- Develop effective methods for data information collection.
- Develop team direction methods and outreach strategies around Quality Pharmacy STARs performance.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Advised physicians on how to properly dose medications.
Insurance Verification Specialist
3 Years 3 Months- Verified insurance eligibility and benefits for clients, ensuring accurate information for claims processing.
- Analyzed discrepancies in client accounts, resolving issues to maintain data integrity and customer satisfaction.
- Improved workflow efficiency by implementing standardized procedures for data entry and verification tasks.
Phlebotomist
6 Years 4 Months- Collected blood samples from donors following strict safety protocols and guidelines.
- Monitored donor reactions during procedures, providing immediate care as needed.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
High School Diploma
Skills
Utilization review
Drug utilization review
Insurance billing
Accuracy and precision
Medication therapy management
Patient care coordination
Project coordination
Communication and interpersonal skills
Timeline
Clinical Pharmacist Care- Remote
UnitedHealth Group
01.2023 - 07.2026Read More
Insurance Verification Specialist
Aflac
09.2019 - 12.2022Read More
Phlebotomist
CSL Plasma Center
04.2013 - 08.2019Read More
Gateway High Scholl
High School Diploma
Read More