Whitney McCullough
Jacksonville,Arkansas
Summary
A highly equipped professional with experience performing various administrative and staff support duties, increasing efficiency, skilled in supervisory roles, and effectively managing heavy caseloads, which requires a range of knowledge and skills in organizational procedures and policies. A focused and service-oriented leader who balances customer and company needs by effectively using established standards to meet program goals and objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher
ESS Sub Teach
09.2017
- Managed a class of 25-30 students
- Followed and taught lesson plans assigned by the permanent teacher for kindergarten through 12th-grade students
- Maintained effective classroom management strategies and applied advanced teaching capabilities in subject areas.
Qualified Behavioral Health Provider
Delta Counseling Associate
08.2019 - 02.2023
- Provides behavioral management services
- Provides clinical interventions to reinforce, practice and model therapeutic techniques and treatments as directed by MHP
- Coordinates services and communicates outcomes with school faculty and staff, families, Inc
- School-based staff, and other agencies
- Makes necessary referrals and serves as liaison with school staff
- Conducts individual or group activities to assist students in meeting behavioral goals
- Conducts individual settings to assist adults with adult life skills
- Provides timely documentation to support QBHP services rendered and provides written reports
- Builds support network around client by working with authorized collateral sources
- Models stability for client and family with regular sessions
- Empower clients to improve day to day functionality, reducing stressors and increasing ability to focus on treatment goals.Ren
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Remote work experience
Inside Sales Coordinator
Central Wire Industry
08.2020 - 02.2023
- Monitored and updated company offerings on Internet sales channels
- Prepared productivity reports, tracking customer volume and sales trends
- Develop customer relationships and provide service to both current customer base and prospective customers
- Promptly resolved all customer's requests, questions, and complaints regarding the product, pricing, or delivery
- Processed customer orders, change orders, claims, returns, etc., according to established Company policies and procedures
- Collaborated with all departments and personnel internally to ensure quality customer service response and customer satisfaction.
Experienced Operator
Belleville Boot Factory
04.2018 - 09.2019
- Performed necessary pre-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment
- Operated/monitored multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops
- Communicated with team members and support teams to ensure continuous production of the correct product at high-quality levels with minimal wasted time and materials.
Assistant Manager
Tobacco Superstore
06.2013 - 04.2018
- Trained new associates, reinforced training practices, and identified new areas for improvements
- Conducted store inventories, internal and external theft, loss prevention, and tracked store shrink
- Responsible for markdowns, merchandise sales, reset, and revision
- Coordinated visual presentation of store floor plan
- Directed daily operations, including functions associated with opening and closing, inventory control, and customer service.
Education
Associate of Arts in General Studies, emphasis in Medical Coding - Health Information Technology
University of Arkansas at Monticello
Monticello, Arkansas06.2019
Skills
- Adaptable
- Relationship building and management
- Student Engagement
- Classroom Management
- Organizational abilities
- Group Instruction
- Activity Planning
- Complex Problem-Solving
- Behavior Modeling
- Discipline
- Health and Safety Knowledge
- Elementary Education
- Proficient in Software
- Creative Thinking
- Relationship Building
Area Of Expertise
- Sales & Sales Support
- Purchase Orders
- Leadership Experience
- Customer Service
- Complex Problem-Solving & Analytical Skills
- Collaboration & Adaptability
- Strong Interpersonal & Communication Skills
- Proficient in Microsoft Office
- Mental Health Services
Certification
Office Skills Technical Certification
Timeline
Inside Sales Coordinator
Central Wire Industry
08.2020 - 02.2023
Qualified Behavioral Health Provider
Delta Counseling Associate
08.2019 - 02.2023
Experienced Operator
Belleville Boot Factory
04.2018 - 09.2019
Substitute Teacher
ESS Sub Teach
09.2017
Assistant Manager
Tobacco Superstore
06.2013 - 04.2018
Associate of Arts in General Studies, emphasis in Medical Coding - Health Information Technology
University of Arkansas at Monticello