Whitney McLain
Louisville,KY
Summary
Organized and dependable candidate seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills. Detail-oriented team player successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lab Assistant ll
University of Louisville
04.2023 - Current
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Reduced downtime in the laboratory by troubleshooting issues with equipment and identifying solutions quickly.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained pending specimens for dispatched orders to ensure results
Traveling Lead Medical Assistant
Tipton and Unroe Foot and Ankle Care
05.2021 - 03.2024
- Execute physician's and patient needs, assist surgical procedures, and wound care with satisfactory treatment
- Triaged incoming office visits and calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted in various medical procedures such as wound care, and diagnostic testing for efficient patient care delivery.
- Improved patient outcomes by accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment along with quality control.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
Repair Agent
Geek Squad City Fulfilment Center
11.2017 - 05.2021
- Educated customers on device maintenance and usage to prevent future issues.
- Conducted thorough testing of repaired devices, verifying functionality before returning to the customer.
- Enhanced customer satisfaction by troubleshooting and repairing electronic devices in a timely manner.
- Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
- Managed parts inventory, ensuring availability of necessary components for timely repairs.
- Maintained accurate records of repairs, ensuring proper tracking and inventory control.
- Provided exceptional customer service, addressing concerns and answering questions about repairs.
- Met or exceeded performance metrics by efficiently managing workload and prioritizing tasks based on urgency or complexity.
- Experienced with restoration of Windows and Google OS and technical experience with Google Chromebook, HP, Lenovo, and Dell hardware
- Ensured compliance with safety regulations in all repair activities, minimizing risks associated with handling electronic devices.
- Performed preventative maintenance on devices to ensure optimal performance and extend product lifespan.
Education
Associate of Science - Health Science
Jefferson Technical And Community College
Louisville, Ky07.2024
Skills
- Office 360
- Sharp critical thinker
- Customer Service
- Patient Care Coordination
- EMR / EHR
- Attention to Detail
- Quality control monitoring
- Medical terminology knowledge
Timeline
Lab Assistant ll
University of Louisville
04.2023 - Current
Traveling Lead Medical Assistant
Tipton and Unroe Foot and Ankle Care
05.2021 - 03.2024
Repair Agent
Geek Squad City Fulfilment Center
11.2017 - 05.2021
Associate of Science - Health Science
Jefferson Technical And Community College
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