WHITNEY MCNEIL
Columbia,SC
Summary
Dynamic Customer Support Representative with a proven track record at Concentrix, excelling in complaint resolution and CRM utilization. Adept at data management and analysis, I enhance customer satisfaction through active listening and problem-solving. Committed to delivering exceptional service while ensuring compliance with industry standards.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Concentrix
10.2022 - 11.2025
- Delivered exceptional customer service for clients in healthcare and technology sectors.
- Managed confidential data in compliance with HIPAA guidelines.
- Trained in multiple CRM systems for efficient issue resolution.
- Resolved customer inquiries via phone, email, and chat.
- Accurately tracked interactions and maintained documentation.
- Resolved complaints and supported escalation teams.
- Developed and maintained knowledge-base articles.
- Resolved customer inquiries through various communication channels.
Medical Claims Examiner
Cencora
06.2024 - 06.2025
- Processed insurance verifications, claims, and prior authorizations.
- Worked with Medicare/Medicaid systems.
- Evaluated claims for coverage and compliance.
- Interpreted benefit and policy requirements.
- Reconciled documentation and corrected discrepancies.
- Investigated claim issues and collaborated with providers.
- Completed trend analysis and validation to improve processes.
Assistant / Data Analyst (Freelance)
Pax8
02.2025 - 05.2025
- Imported and analyzed datasets for business metrics.
- Created spreadsheets and conducted data audits.
- Documented meeting notes and action items.
- Built dashboards to visualize KPIs.
- Collaborated to improve reporting processes.
- Conducted data quality assessments.
Education
Associate of Science - Computer Science
DeVry University
12-2025
Skills
- Customer success & support
- Complaint handling
- Report generation
- Data management & analysis
- Inbound call handling
- Technical troubleshooting
- Attention to detail
- Problem-solving
- Active listening
- Call management
- CRM usage
- Organizational skills
- Issue resolution
- Support metrics reporting
- Customer service expertise
- Policy knowledge
- Documentation accuracy
- CRM software
- Data analysis
- Microsoft Excel
- Problem resolution
- Technical writing
- Inbound call answering
- Data management
- Customer service excellence
- Software troubleshooting
- Decision-making
- Help desk support
Timeline
Assistant / Data Analyst (Freelance)
Pax8
02.2025 - 05.2025
Medical Claims Examiner
Cencora
06.2024 - 06.2025
Customer Support Representative
Concentrix
10.2022 - 11.2025
Associate of Science - Computer Science
DeVry University