Whitney McVey
Pulaski,VA
Summary
Experienced office worker with 10+ years providing clerical and administrative support. Responsible and self motivated with exceptional organizational skills and a proactive approach to customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assembly Worker
Volvo Group North America
01.2023 - Current
- Operated various hand tools and power tools to complete assembly tasks efficiently
- Trained new employees on assembly techniques, ensuring consistent quality standards were met
- Cross-trained in multiple areas of the production line, providing flexibility within the team
- Followed standardized operating procedures (SOPs) for accurate and efficient assembly operations
Machine Operator
Phoenix Packaging Operations
04.2020 - 01.2023
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Collaborated with maintenance technicians for preventive maintenance tasks on machinery
- Troubleshot mechanical issues by analyzing symptoms, diagnosing root causes, and implementing appropriate solutions
- Adhered to strict quality control standards during the manufacturing process
Inside Sales Representative/Sign Industry
Bondcote Corporation
09.2018 - 03.2020
- Responsibilities included facilitating through Expeditors for the customers imports as their ETD (estimated time of delivery) arrived either at port or their place of business.
- Customers provide me with a forecast of expected sales annually. I would impede orders communicating with our inside-buyer & make sure inventory displayed current items in our system.
- Delegating large-scale businesses such as Lex jet, BMG, Signs365.com, and other thriving corporations to order direct containers from our overseas They facilities.
Customer Sales Consultant
The Verizon Wireless Center
05.2015 - 05.2018
- Proficient in customer service from technical support, assistance with their bill, or the challenging decision of purchasing a new wireless device.
- Advanced towards managing business accounts along with consumer accounts
- Everyday obligations included an inventory summary, managing the cashier till, and normal cleaning amenities
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Trained new hires on return procedures including handling difficult situations professionally leading them towards successful resolutions
Senior Sales Representative
Clayton Homes
01.2012 - 06.2015
- I conducted customers from looking at their credit and gathering the appropriate mortgage lender.
- The patron would pick out their home and we would customize it to their ideal home purchasing needs.
- My goal in the completion was to make sure the residence was set up appropriately, the inspection s approved in a timely manner, & the home inside was custom-built to their admirations
Office Assistant
New River Industries
08.2005 - 01.2009
- Supported HR department in recruitment efforts by reviewing resumes and scheduling interviews
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
Chiropractic Assistant/Front Desk
Tuck Chiropractic
05.2003 - 07.2005
- Coordinated with insurance companies to verify coverage and process claims, ensuring timely reimbursement for services rendered
- Assisted chiropractor in performing examinations and treatments on patients, providing support during procedures as required
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed basic administrative duties including answering phone calls, filing documents, and managing mail correspondence
- Responded to inquiries from patients regarding treatment plans, insurance coverage, and billing questions in a professional manner
Education
Associates Degree - Business Management
New River Community College
Dublin, VA05.2005
Skills
- Patient service
- Administrative experience within healthcare
- Organizational skills
- Phone etiquette
- Customer complaint resolution
- Office management
- Medical records
- Administrative experience - Administrative experience (6-10 years)
- Microsoft Office
- Account management
- Time management
- Supervising experience
- Balancing end-of-day transactions
- Inside sales
- Leadership
- Communication skills
- Customer inquiry handling
- Medical scheduling
Certification
- Fork Truck License January 2023 to January 2024
- Driver's License
- Pallet Jack Certification
- ServSafe
- CPR Certification
Timeline
Assembly Worker
Volvo Group North America
01.2023 - Current
Machine Operator
Phoenix Packaging Operations
04.2020 - 01.2023
Inside Sales Representative/Sign Industry
Bondcote Corporation
09.2018 - 03.2020
Customer Sales Consultant
The Verizon Wireless Center
05.2015 - 05.2018
Senior Sales Representative
Clayton Homes
01.2012 - 06.2015
Office Assistant
New River Industries
08.2005 - 01.2009
Chiropractic Assistant/Front Desk
Tuck Chiropractic
05.2003 - 07.2005
Associates Degree - Business Management
New River Community College