Whitney McVey
Pulaski,VA
Summary
Experienced office worker with 10+ years providing clerical and administrative support. Responsible and self motivated with exceptional organizational skills and a proactive approach to customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assembly Worker
Volvo Group North America
Dublin, VA
01.2023 - Current
- Operated various hand tools and power tools to complete assembly tasks efficiently
- Trained new employees on assembly techniques, ensuring consistent quality standards were met
- Cross-trained in multiple areas of the production line, providing flexibility within the team
- Followed standardized operating procedures (SOPs) for accurate and efficient assembly operations
Machine Operator
Phoenix Packaging Operations
Dublin, VA
04.2020 - 01.2023
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Collaborated with maintenance technicians for preventive maintenance tasks on machinery
- Troubleshot mechanical issues by analyzing symptoms, diagnosing root causes, and implementing appropriate solutions
- Adhered to strict quality control standards during the manufacturing process
Inside Sales Representative/Sign Industry
Bondcote Corporation
Pulaski, VA
09.2018 - 03.2020
- Responsibilities included facilitating through Expeditors for the customers imports as their ETD (estimated time of delivery) arrived either at port or their place of business.
- Customers provide me with a forecast of expected sales annually. I would impede orders communicating with our inside-buyer & make sure inventory displayed current items in our system.
- Delegating large-scale businesses such as Lex jet, BMG, Signs365.com, and other thriving corporations to order direct containers from our overseas They facilities.
Customer Sales Consultant
The Verizon Wireless Center
Dublin, VA
05.2015 - 05.2018
- Proficient in customer service from technical support, assistance with their bill, or the challenging decision of purchasing a new wireless device.
- Advanced towards managing business accounts along with consumer accounts
- Everyday obligations included an inventory summary, managing the cashier till, and normal cleaning amenities
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Trained new hires on return procedures including handling difficult situations professionally leading them towards successful resolutions
Senior Sales Representative
Clayton Homes
Dublin, VA
01.2012 - 06.2015
- I conducted customers from looking at their credit and gathering the appropriate mortgage lender.
- The patron would pick out their home and we would customize it to their ideal home purchasing needs.
- My goal in the completion was to make sure the residence was set up appropriately, the inspection s approved in a timely manner, & the home inside was custom-built to their admirations
Office Assistant
New River Industries
Radford, VA
08.2005 - 01.2009
- Supported HR department in recruitment efforts by reviewing resumes and scheduling interviews
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
Chiropractic Assistant/Front Desk
Tuck Chiropractic
Blacksburg, VA
05.2003 - 07.2005
- Coordinated with insurance companies to verify coverage and process claims, ensuring timely reimbursement for services rendered
- Assisted chiropractor in performing examinations and treatments on patients, providing support during procedures as required
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed basic administrative duties including answering phone calls, filing documents, and managing mail correspondence
- Responded to inquiries from patients regarding treatment plans, insurance coverage, and billing questions in a professional manner
Education
Associates Degree - Business Management
New River Community College
Dublin, VA05.2005
Skills
- Patient service
- Administrative experience within healthcare
- Organizational skills
- Phone etiquette
- Customer complaint resolution
- Office management
- Medical records
- Administrative experience - Administrative experience (6-10 years)
- Microsoft Office
- Account management
- Time management
- Supervising experience
- Balancing end-of-day transactions
- Inside sales
- Leadership
- Communication skills
- Customer inquiry handling
- Medical scheduling
Certification
- Fork Truck License January 2023 to January 2024
- Driver's License
- Pallet Jack Certification
- ServSafe
- CPR Certification
Timeline
Assembly Worker
Volvo Group North America
01.2023 - Current
Machine Operator
Phoenix Packaging Operations
04.2020 - 01.2023
Inside Sales Representative/Sign Industry
Bondcote Corporation
09.2018 - 03.2020
Customer Sales Consultant
The Verizon Wireless Center
05.2015 - 05.2018
Senior Sales Representative
Clayton Homes
01.2012 - 06.2015
Office Assistant
New River Industries
08.2005 - 01.2009
Chiropractic Assistant/Front Desk
Tuck Chiropractic
05.2003 - 07.2005
Associates Degree - Business Management
New River Community College