Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Mitchell

Monroe,LA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

BroadPath Healthcare
Monroe, LA
03.2021 - Current
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Collected payments from patients and entered them into the billing system accurately.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Scheduled appointments for patients using the electronic health records system.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Coast Professional Inc.
Monroe, LA
07.2017 - 02.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Team Leader

Walmart
Monroe , LA
02.2012 - 06.2016
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Education

High School Diploma -

Ruston High School
Ruston, LA
05-2010

Skills

  • Customer Service
  • Conflict Resolution
  • Time Management Skills
  • Data Entry
  • MS Office Applications
  • Documentation And Reporting
  • Strong Work Ethic

Timeline

Customer Service Representative

BroadPath Healthcare
03.2021 - Current

Customer Service Representative

Coast Professional Inc.
07.2017 - 02.2021

Team Leader

Walmart
02.2012 - 06.2016

High School Diploma -

Ruston High School

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Whitney Mitchell