Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Montemayor

Waxahachie,TX

Summary

Customer Service with 13 years of experience in enhancing customer satisfaction and operational efficiency. Proficient in managing transactions, resolving inquiries, contributing to significant improvements in service quality and team performance. Adept at communication, problem-solving, and attention to detail, ensuring accuracy and minimizing discrepancies. Highly motivated individual with a passion for delivering excellent customer service.

Overview

13
13
years of professional experience

Work History

Chat and Email Representative

Foundever
09.2024 - 04.2025
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
  • Researched and identified solutions to technical problems.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.

Retail Sales Associate

Ross
07.2021 - 09.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Processed transactions efficiently, reducing wait times by 12% and enhancing customer satisfaction.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Assisted in training new staff, improving team performance and operational efficiency.

Customer Service Representative

TTEC
10.2013 - 03.2018
  • Managed insurance company inquiries, documented customer requests and finalized policy adjustments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Waxahachie High School
Waxahachie, TX

Skills

  • Money Handling
  • Customer Service
  • POS system operations
  • Problem-Solving
  • Research Skills
  • Teamwork
  • Retail Sales
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Attention to Detail
  • Inventory and Stocking
  • Friendly and Helpful
  • Problem-solving aptitude
  • Staff Support
  • Honest and Dependable
  • Email etiquette

Timeline

Chat and Email Representative

Foundever
09.2024 - 04.2025

Retail Sales Associate

Ross
07.2021 - 09.2022

Customer Service Representative

TTEC
10.2013 - 03.2018

Waxahachie High School

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Whitney Montemayor