Whitney Montgomery
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Support Representative III
IPay Technologies/Jack Henry & Associates
09.2016 - Current
- Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
- Enhanced customer experience by providing timely and accurate information regarding product features and use.
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
- Facilitated training sessions for new team members, improving overall productivity within the department.
- Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Served as a liaison between customers and development teams to ensure timely implementation of bug fixes or feature enhancements.
- Exceeded performance metrics consistently, setting a benchmark for quality within the team.
- Maintained product management staff by recruiting, selecting, orienting and training several employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Holiday Inn Express and Suites
01.2014 - 09.2016
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Diagnostic Medical Sonography
South Piedmont Community College
Polkton, NC05.2026
High School Diploma -
Larue County High School
Hodgenville, KY06.2011
Skills
Customer-Oriented (7 years)
Organizational Skills (6 years)
Accustomed to Shift Work (5 years)
Dedicated Team Player (7 years)
Training and coaching
Computer Skills
60 wpm Typing Speed
LiveChat Messaging
Empathy and patience
Client Relationship Building
Escalation management
Multitasking
Assessments
- Attention to detail, Proficient, 04/01/21, https://share.indeedassessments.com/attempts/72be68f6a6bd2e3e9964d38fc41c7424eed53dc074545cb7
- Data entry: Attention to detail, Proficient, 04/01/21, https://share.indeedassessments.com/attempts/9bfc173d029c62a700fa2f0ad378b542eed53dc074545cb7
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Certification
- CNA - Certified Nurse Assistant est 2023
Timeline
Product Support Representative III
IPay Technologies/Jack Henry & Associates
09.2016 - Current
Front Desk Receptionist
Holiday Inn Express and Suites
01.2014 - 09.2016
Diagnostic Medical Sonography
South Piedmont Community College
High School Diploma -
Larue County High School
- CNA - Certified Nurse Assistant est 2023
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