Whitney Morante
Pleasant Grove,UT
Summary
Experienced with team leadership, operational efficiency, and customer satisfaction. Utilizes strategic planning to optimize workflows and enhance client experiences. Track record of implementing effective solutions to complex operational challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist Manager
ABO Plasma
12.2022 - 03.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Care Supervisor
Xfinity Comcast
04.2019 - 11.2022
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
- Developed comprehensive training materials to expedite new hire onboarding process.
- Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
- Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Monitored compliance risks while adhering to safety protocols.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
Customer Care Manager
Vivint Smart Home
02.2017 - 04.2019
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Oversaw daily operations of the Customer Care Team, ensuring timely resolution of inquiries through efficient resource allocation and workload distribution.
- Encouraged professional growth by providing constructive feedback during performance reviews and recommending appropriate skill-building opportunities for team members.
Education
High School Diploma -
Summit High School
Vineyard, UT05-2017
Skills
- Venipuncture Technique Expertise
- Blood Sample Collection Order
- Compassionate Patient Assistance
- Laboratory Specimen Processing
- Efficient Data Management
- Collaborative Leadership
- Analytical Decision-Making
- Staffing Optimization
- Resource Allocation
- Effective Issue Resolution
- Customer Engagement
- Empathetic Customer Engagement
- Quantitative Data Evaluation
- Team Skill Enhancement
- Client Acquisition
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomist Manager
ABO Plasma
12.2022 - 03.2025
Customer Care Supervisor
Xfinity Comcast
04.2019 - 11.2022
Customer Care Manager
Vivint Smart Home
02.2017 - 04.2019
High School Diploma -
Summit High School
Similar Profiles
Kendal B. WilliamsKendal B. Williams
Phlebotomist at ABO PlasmaPhlebotomist at ABO Plasma
Tammy Bradshaw JarmanTammy Bradshaw Jarman
Donor Screener/ Receptionist at Abo PlasmaDonor Screener/ Receptionist at Abo Plasma
GABRIELLA WILLIAMSGABRIELLA WILLIAMS
Donor Screener at ABO PlasmaDonor Screener at ABO Plasma