Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Mouassami

Towson,MD

Summary

Dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

GBMC Hospital
Towson, MD
09.2024 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.

Certified Nursing Assistant (temporary Position)

Creekside Nursing Home
Hagerstown, MD
07.2024 - 08.2024
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.

Front Desk Agent

Holiday Inn Express Hotel
Towson, MD
10.2023 - 06.2024
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.

Assistant Manager

Claires Stores Inc
Clarksburg, MD
11.2022 - 08.2023
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.

Server

TGIF Fridays
Rockville, MD
10.2022 - 08.2023
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.

Server

IHOP
Gaithersburg, MD
08.2019 - 08.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Education

Some College (No Degree) -

Towson University
Baltimore, MD

Skills

  • Patient-focused care
  • Guest Relations
  • Customer Service
  • Employee Relations

Certification

  • CNA/GNA
  • CPR/BLS

Timeline

Certified Nursing Assistant

GBMC Hospital
09.2024 - Current

Certified Nursing Assistant (temporary Position)

Creekside Nursing Home
07.2024 - 08.2024

Front Desk Agent

Holiday Inn Express Hotel
10.2023 - 06.2024

Assistant Manager

Claires Stores Inc
11.2022 - 08.2023

Server

TGIF Fridays
10.2022 - 08.2023

Server

IHOP
08.2019 - 08.2022

Some College (No Degree) -

Towson University
Whitney Mouassami