Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Whitney Nielsen

FORT CARSON,CO

Summary

Punctual and honest employee with solid background in Customer service environments. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and having empathy for problems that arise. Creative problem-solver versed in customer service.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Cashier

Veire's
Ivanhoe, MN
10.2017 - 02.2019
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases and locate items
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Prepared Breakfast and Lunch for customers
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.

Reading Interventionist

Reading Corps Of Minnesota
Ivanhoe, MN
08.2017 - 05.2018
  • Provided tutoring to students requiring additional help with reading.
  • Collaborated with teachers to assess needs, set objectives, and discuss strategies.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Assessed and documented student progress with established goals.
  • Interpreted student assessment data to ascertain best intervention methods.
  • Enhanced knowledge by attending training and adopting new technologies.

Reservation Agent

Innisbrook, A Salamander Golf & Spa Resort
Palm Harbor, FL
11.2016 - 05.2017
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Booked Tee Times for Golf guests.

Front Desk Agent/Breakfast Attendant

Hampton Inn & Suites By Hilton
Kingsland, GA
03.2011 - 11.2016
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Collected room deposits, fees and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Prepared and maintained the Breakfast Room for guests.
  • Assisted manager on Inspection of property

Front Desk Agent/Breakfast Attendant

Best Western
Kingsland, GA
04.2004 - 03.2011
  • Greeted visitors and customers upon arrival, offered assistance and directed customers to their rooms.
  • Checked Guest in/out of system.
  • Accepted Reservations over the phone.
  • Made Room Keys for guests.
  • Handled Cash, Credit, Check, Travelers check payments.
  • Folded laundry and helped out with Housekeeping as needed.
  • Prepared and maintained Breakfast room for guest.
  • Kept Lobby clean thru out the day.
  • Delivered above-and-beyond customer service to guests.

Education

Associate of Science - Accounting And Business Management

Penn Foster College
Scottsdale, AZ
03.2021 - Current

Certification - Personal Training

National Academy of Sports Medicine (NASM)
Gilbert, AZ
05.2020 - 05.2022

Certification - Nutrition Coach

National Academy of Sports Medicine (NASM)
Gilbert,AZ
01.2022 - Current

Skills

Customer assistance

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Timeline

Certification - Nutrition Coach

National Academy of Sports Medicine (NASM)
01.2022 - Current

Associate of Science - Accounting And Business Management

Penn Foster College
03.2021 - Current

Certification - Personal Training

National Academy of Sports Medicine (NASM)
05.2020 - 05.2022

Cashier

Veire's
10.2017 - 02.2019

Reading Interventionist

Reading Corps Of Minnesota
08.2017 - 05.2018

Reservation Agent

Innisbrook, A Salamander Golf & Spa Resort
11.2016 - 05.2017

Front Desk Agent/Breakfast Attendant

Hampton Inn & Suites By Hilton
03.2011 - 11.2016

Front Desk Agent/Breakfast Attendant

Best Western
04.2004 - 03.2011

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Whitney Nielsen