Whitney Nielsen
FORT CARSON,CO
Summary
Punctual and honest employee with solid background in Customer service environments. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and having empathy for problems that arise. Creative problem-solver versed in customer service.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Veire's
Ivanhoe, MN
10.2017 - 02.2019
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases and locate items
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Prepared Breakfast and Lunch for customers
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
Reading Interventionist
Reading Corps Of Minnesota
Ivanhoe, MN
08.2017 - 05.2018
- Provided tutoring to students requiring additional help with reading.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Developed interventions for students currently struggling or at risk of falling behind.
- Assessed and documented student progress with established goals.
- Interpreted student assessment data to ascertain best intervention methods.
- Enhanced knowledge by attending training and adopting new technologies.
Reservation Agent
Innisbrook, A Salamander Golf & Spa Resort
Palm Harbor, FL
11.2016 - 05.2017
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Booked Tee Times for Golf guests.
Front Desk Agent/Breakfast Attendant
Hampton Inn & Suites By Hilton
Kingsland, GA
03.2011 - 11.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Prepared and maintained the Breakfast Room for guests.
- Assisted manager on Inspection of property
Front Desk Agent/Breakfast Attendant
Best Western
Kingsland, GA
04.2004 - 03.2011
- Greeted visitors and customers upon arrival, offered assistance and directed customers to their rooms.
- Checked Guest in/out of system.
- Accepted Reservations over the phone.
- Made Room Keys for guests.
- Handled Cash, Credit, Check, Travelers check payments.
- Folded laundry and helped out with Housekeeping as needed.
- Prepared and maintained Breakfast room for guest.
- Kept Lobby clean thru out the day.
- Delivered above-and-beyond customer service to guests.
Education
Associate of Science - Accounting And Business Management
Penn Foster College
Scottsdale, AZ 03.2021 - Current
Certification - Personal Training
National Academy of Sports Medicine (NASM)
Gilbert, AZ 05.2020 - 05.2022
Certification - Nutrition Coach
National Academy of Sports Medicine (NASM)
Gilbert,AZ 01.2022 - Current
Skills
Customer assistance
Time management skills
Basic math skills
Payment collection
Coaching and mentoring
Stocking and replenishing
Written and verbal communication
Proficient in Microsoft Programs
Sales expertise
Organizational
Communication and Team Work
Social Media Savvy
Graphic Design Proficient
Timeline
Certification - Nutrition Coach
National Academy of Sports Medicine (NASM)
01.2022 - Current
Associate of Science - Accounting And Business Management
Penn Foster College
03.2021 - Current
Certification - Personal Training
National Academy of Sports Medicine (NASM)
05.2020 - 05.2022
Cashier
Veire's
10.2017 - 02.2019
Reading Interventionist
Reading Corps Of Minnesota
08.2017 - 05.2018
Reservation Agent
Innisbrook, A Salamander Golf & Spa Resort
11.2016 - 05.2017
Front Desk Agent/Breakfast Attendant
Hampton Inn & Suites By Hilton
03.2011 - 11.2016
Front Desk Agent/Breakfast Attendant
Best Western
04.2004 - 03.2011